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Thank you for notifying us about your suspended account after updating the payment, @pauldicksonpaul. I'm here to direct you to our department that handles this situation best.
I appreciate your effort to work on your payment details and Apple Pay app. Since your status remains the same, I recommend contacting our Support Team. They can conduct further investigations and provide in-depth troubleshooting.
Here's how:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
See this article for our operating hours: QuickBooks Online Support. It includes the contact number you can call us.
To learn more about this matter, refer to this guide: Get help with your suspended subscription.
If you have encountered issues, browse this link for more resolutions: Fix “my subscription payment failed” issues.
Please know that you're welcome to comment below if you have other concerns or follow-up inquiries about managing your QuickBooks subscriptions. I'm just around to help. Take care always.
