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johnnyboy
Level 1

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

 
Solved
Best answer August 07, 2024

Accepted Solutions
johnnyboy
Level 1

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

Seems like a scam to me so I have deleted it

The view document link leads to https://t.co/ekDcSMtBtz

 

Thanks for the prompt reply

Kind regards

John

View solution in original post

7 REPLIES 7
jenop2
QuickBooks Team

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

I'd like to begin by saying that we take your data security seriously, johnnyboy. We believe that awareness and prevention are the most effective ways to mitigate security risks.

 

There have been instances where fraudulent individuals try to present themselves as legitimate businesses by sending emails that appear to be authentic notifications.

 

Can you tell us what the email was about? This is for us to identify if the email is legitimate or not.

 

Please know that Quickbooks@notification.intuit.com is also one of the handles that we use for email notifications. It's used to send secure and authorized alerts for tasks such as approval requests, password reset information, and user ID-related notifications.

 

In addition, we use this to send invoices from QBO with the name of the company or merchant displayed before the email address. 

 

For instance, an email will appear as follows: From: "Name of the Company" <quickbooks@notification.intuit.com.>

 

Allow me to share these steps on how to verify the authenticity of an email from Intuit regarding your account:

 

  1. Sign in to your Intuit Account and proceed to the Sign In & Security tab.
  2. Click Account Activity and choose View. You should see a list of events for your account.
  3. If you find an event with an email icon matching the content, date, and time of the email you’re not sure about, you’ll know the email is from Intuit. You may also see a reference code you can match to the email.

 

Aside from that, check the following details before you do anything:

 

  • Mouse over the link to see where the URL goes. Click the link only if it takes you to a legitimate website.
  • Scam emails often have grammatical errors.
  • Only open attachments after the sender confirms it's real.

 

Let me share this article for more details about this: Identify Suspicious Activity, Phishing Scams, And Potential Fraud.

 

Lastly, you can reach out to our support team if you're unsure about the authenticity of an email. They can help you determine whether the email is genuinely from our company or a potential phishing scam.

 

Feel free to visit these articles in case you need them as resource materials when managing your subscription-related details:

 

 
Please don't hesitate to reach out via reply or by posting new inquiries in the form. Whether it's technical support or guidance from the Community, we are committed to ensuring that your concern is fully addressed, and we remain available to extend our assistance.
johnnyboy
Level 1

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

Seems like a scam to me so I have deleted it

The view document link leads to https://t.co/ekDcSMtBtz

 

Thanks for the prompt reply

Kind regards

John

John C
QuickBooks Team

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

Hi johnnyboy In the future if you're not able to identify if any emails are legitimate then you could contact our security team using the following link: https://security.intuit.com/contact-us/ and select the 'Report a fake email (or phishing)' section.

ingallspw
Level 3

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

So how does a spammer, scammer, hacker use the "[email address removed]" email to send out spam?  No other system has this issue but quickbooks... why? 

I too received a similar message and because intuit is whitelisted, it let the email through. 

If this simple issue can't be stopped on their end, how safe is our other data?

LeizylM
QuickBooks Team

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

Your safety is our priority, and make sure you do not get scammed ingallspw.

 

QuickBooks is widely used by small and medium-sized businesses for accounting and invoicing. This popularity makes it an attractive target for scammers who know that many users are accustomed to receiving invoices and notifications via email from the platform.

 

To protect yourself from these threats, it's important to check the emails you receive regarding QuickBooks. Official Intuit websites always end in *intuit.com. Some examples include quickbooks.intuit.com, e3.intuit.com, and click.notifications.intuit.com.

 

If you receive a suspicious email, it's best not to click on any links. Instead, you can check our security notices to confirm if the email you received is listed as a reported suspicious Intuit email.

 

For a comprehensive guide on how to identify suspicious emails and distinguish legitimate email addresses from Intuit, you can refer to the following article:

 

 

This thread is always open if you have other security data concerns. I'm more than willing to assist you again. You have a good one.

Jeff McG
Level 1

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

We are not a QuickBooks user.   However, some of our customers.  We use Mimecast as a email filter system and we are receiving a large number of emails from [email address removed] which many are being held or blocked as spam and phishing attempts.  I have seen numerous posts requesting an updated list of IP addresses used by Intuit but never a response that does not require me to login.   Can you please send me a link to an updated list of IP addresses?
 

FaithA
QuickBooks Team

Received an email from quickbooks@notification.intuit.com titled Review document : kindly sign : filename paymentInstruction-eft my question is: Is this a scam?

I appreciate you reaching out to the Community space, Jeff. It’s important to us that you stay informed and connected through these critical updates. Don't worry, I'm here to help you ensure that future emails from QuickBooks and other Intuit services find their way to your inbox without trouble.

 

First, let's address why emails from Intuit might be marked as spam. Email providers use filters to shield you from unwanted or malicious messages. On occasion, these filters can mistakenly classify legitimate emails as spam due to various factors, such as email configuration, volume, and frequency.

 

To confirm that the emails are actually from Intuit, please verify the sender’s email address against the official list of Intuit service email addresses, which you can find in this article: Receive important email messages from Intuit.

 

Solution 1: Update Your Email Settings. If you've recently imported data from QuickBooks Desktop to QuickBooks Online, it's necessary to refresh your email settings:

 

  1. Log in to your QuickBooks Online account.
  2. Navigate to Settings and choose Account and settings.
  3. In the Company section, click Edit✎ next to Contact info.
  4. Verify and, if necessary, update each email address listed.
  5. Click Save, and then Done.

 

Solution 2: If the first solution doesn’t resolve the issue, clear and re-enter your email address:

 

  1. Go to Settings and select Account and Settings.
  2. In the Company section, click Edit✎ next to Contact info.
  3. Clear the Company email field and re-enter the email address without any extra characters or spaces before, within, or after the address.
  4. Click Save, and then Done.
  5. Send yourself a test transaction to check if the issue is resolved.

 

If you still encounter problems receiving emails, consider using an email address from a different domain, such as Gmail, Outlook, or Yahoo. These domains may be more reliable in receiving emails from QuickBooks. For additional troubleshooting steps and the IP addresses you requested, refer to this helpful article: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

 

For future reference, stay updated by visiting our Online Security Center. This resource provides insights into our data protection measures and offers guidance on safeguarding yourself from email scams and other security threats.

 

Please note that this thread will remain active for any of your future or follow-up inquiries. We're dedicated to providing ongoing support and ensuring your experience with Intuit is as seamless as possible. Take care.

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