Subscription error Your trial or subscription has expired. I have an active Simple Start subscription but get this error message on the android app, any ideas please?

Hello Samthrussekk-gma, 

Welcome to the Community page, 

Can you double check that you have downloaded the correct app it should be QuickBooks Online accounting  and not QuickBooks self-employed thanks. Please get back to us if you are still having any issues 

Hi Ashleigh1, thanks for your reply. I have double checked and I do have the correct app. I am able to save an invoice using the web version and then edit it and save it using the app. But I can't create and save an invoice on the app without this error. Very strange!

I tried that refreshing data earlier and it didn't work, but this time it did, thank you!

If it happens again I'll try refreshing or reinstalling the app.

Thanks for your help!

You're always welcome, @samthrussell.

We appreciate you for letting us know how the steps went. We couldn't do it without your cooperation.

Please don't hesitate to let us know if there's anything else you need to manage your business's growth using QuickBooks Online (QBO). Take care, and I wish you continued success, @samthrussell.

Hello again. Unfortunately the problem is happening again, I tried refreshing and also reinstalling the app but no luck.

Any ideas please?

hello Samthrussell-gma, please can you try doing the refresh and the uninstall reinstall again does the same thing still happen

Just tried both again but still the same problem

Hi there, samthrussell.

I appreciate you for trying the steps shared by my colleagues. Since the same issue persists, I'd recommend reaching out to our phone support team. One of  the agents has the tools that can isolate the issue further.

You can contact them via the ? Help icon.

I've also added this reference as your guide in managing your QuickBooks Online account: Manage QuickBooks Online billing and subscription.

Keep me posted whenever you have concerns about QuickBooks Online.