cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
eddie-paterson
Level 4

When I click the projects tab I get "Something's not quite right Getting user data from an auth ticket returned null"

Im trying to use project for the first time. I enabled it in Setting. But when I clicked on the Project tab I get the error message above
6 REPLIES 6
Ashleigh1
QuickBooks Team

When I click the projects tab I get "Something's not quite right Getting user data from an auth ticket returned null"

Hello Eddie-Patterson, 

 

Welcome to the Community page, 

 

Does the same thing happen if you log out of your account and back in? If so can you try clearing your cache and cookies to all time, close the browser down reload it, log back into your account and try again. If the same thing still happens please reach back out to us again. 

eddie-paterson
Level 4

When I click the projects tab I get "Something's not quite right Getting user data from an auth ticket returned null"

test

eddie-paterson
Level 4

When I click the projects tab I get "Something's not quite right Getting user data from an auth ticket returned null"

Hi

I Tried the above and using Incognito mode - same result.

The project page does briefly appear, but then quickly gets replaced with the above error message

GeorgiaC
QuickBooks Team

When I click the projects tab I get "Something's not quite right Getting user data from an auth ticket returned null"

Hi eddie-paterson, thanks for trying that - we're unable to replicate the issue on our side, and we don't currently have any reported incidents with this. Are you experiencing the same error on more than one web browser and on a different device? 

eddie-paterson
Level 4

When I click the projects tab I get "Something's not quite right Getting user data from an auth ticket returned null"

Hi,

 

Ive tried to access Proejects from both Chrome and Edge and from a PC and a Mac. Ive cleared cache and cookies. Same result. It says "Getting user data from an auth ticket returned null". So looks like its trying to access some data somewehere and failing.

GeorgiaC
QuickBooks Team

When I click the projects tab I get "Something's not quite right Getting user data from an auth ticket returned null"

Thanks eddie-paterson, please reach our support team on this link so that we can raise this issue to our senior technicians. :)

Need to get in touch?

Contact us