This is extremely frustrating.
Every time I go through the process of reauthorising my bank connection, it throws the XML error when returning to qbse.
I'm on Android, fully up-to-date there are no pending qb updates.
Please give me a simple fix for this problem.
We don't want you to feel this inconvenience. Please know that helping you connect your Santander bank account to QuickBooks Self-Employed (QBSE) is my priority, @Andrew Clarke62.
Here are some reasons why you're getting errors when reconnecting or reauthorising your bank account to QuickBooks Self-Employed (QBSE):
In the meantime, try connecting your bank account to an internet browser. This helps us isolate if you're only having this error from the mobile app.
Check out these steps:
Also, some banks require additional security steps before you can connect your account. Reach out to your bank if you need help connecting your account.
Here's more information about adding your bank and credit card accounts in QBSE on a web browser, On an iPhone or iPad (iOS), or a phone or tablet with android: Connect bank and credit card accounts to QuickBooks Self-Employed.
Once you've added your bank account and pulled up your latest transactions, check out the following article on how to put them to the right SA103F categories, so you can claim allowable expenses for self-employment: Categorise transactions in QuickBooks Self-Employed.
Let me know if you need further help connecting your Santander bank account in the Reply section below. I'm always here to help. Have a great rest of the day!
I went through the web version and it updated the link correctly.
That suggests the app version page is exactly as the error states. There is no style sheet associated with that page or call.
Thanks for coming back for more support, @Andrew Clarke62.
I want to help ensure you can connect your back successfully. We can use an incognito or a private browser. It will also help us identify the browser-related problem.
Use these keyboard shortcut keys below:
Check if you can now connect your bank, then go back to the regular browser, and start clearing the cache.
If the issue persists, I'd recommend contacting our QBSE Support team to help you check the cause and fix the issue. They can also create a case to investigate the problem with our engineers.
I'd be delighted to assist you more if you have additional concerns. Take care and enjoy your day!