When connected to the WiFi my phone app doesn't work. Everything else on my phone works I I know the Internet isn't the issue.

Hello Prestontreeandga, thanks for posting on the Community page, can you please try fully uninstalling and then reinstalling the same, see if it then works the app for you. 

Thank you, I have just done it and the problem is still there. When I turn off my WiFi the site loads fine. all my other apps work fine on the wifi.

uniHello, prestontreeandga. 

Thank you for getting back to us, and I appreciate you performing some troubleshooting steps to rectify the problem. Since the issues persist, I suggest contacting our Customer support team. They have the tools to pull up your account in private settings and investigate why your phone doesn't work with your WiFi. 
 

Here's how to connect with our support team: 

1. Within your QBO account, go to Help in the upper-right corner.
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. In Search, select Contact Us to connect with a live support agent.
4. Choose a way to connect with us:
   • Start a chat with a support expert. Live chat all day, M-F.
   • Ask the community to get help from businesses like yours.
   • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

You can continually update me on how the call goes here in the Community. I want to ensure everything is taken care of. Have a great day! 

Was this resolved, I have the exact same issue

Thanks for reaching out and letting us know you’re experiencing the same issue, Catjacks. I completely understand how important it is to be able to access and manage your finances smoothly in the app. I’m here to help you get back on track with your business as quickly as possible.

To assist you effectively, could you please confirm if you’ve already performed the suggested troubleshooting steps, especially uninstalling and reinstalling the QuickBooks Online app? This will help me provide the most accurate and helpful resolution for your concern.

If you haven’t done this yet, I recommend uninstalling the app completely and reinstalling it. This simple step often resolves many common issues by refreshing the app’s data and settings.

If you’ve already done these steps and the problem persists, I highly recommend contacting our live support team using a browser. They can provide personalized assistance and dig deeper into your specific situation to get this resolved.

Here's how to connect with them:

1. Log in to your QuickBooks Online account using a web browser.
2. Inside QuickBooks Online, navigate to the Help menu.
3. Select the Search option and type "contact support".
4. Choose the Contact Us tab at the bottom.
5. Enter the question, keyword, or topic you need help with.
6. Follow the prompts, then choose e away to connect with us.

I've included a screenshot for your reference:

Additionally, I'd like to share a valuable resource to help you effectively manage your QuickBooks Online account. This comprehensive guide provides step-by-step instructions on upgrading your subscription, managing your password, viewing account fees, and more: Manage Your QuickBooks Account.

As your QuickBooks support team, we're committed to helping you resolve this issue and regain access to your QuickBooks Online mobile app. If you have any further questions or need assistance with any aspect of our program, please reply below. I’ll ensure this conversation remains open for any future discussions.