Hello Way11,
Welcome to the Community page,
Here is the steps you need to do in order to record the supplier refund
1. create a supplier credit (+ new icon>supplier credit
2. choose the correct date and supplier, put in the amount, choose vat, save and close
3. then click on the + new icon again and choose bank Deposit , to show that the money went into your bank account
4. choose the correct bank account on the top left corner, choose the date when the money actually hit your account
5. for the received from choose the correct supplier, for the account choose creditors, put the amount in. choose no VAT
6. on the suppliers page create cheque
7. tick the deposit against the supplier credit (this shows Quickbooks, that the supplier credit has been used, and money was received from the supplier), untick the bill and save and close
8. match the deposit against the transaction on your banking screen.
