Are QuickBooks currently having trouble with TSB bank connections

Hello I-Cowell, 

Welcome to the Community page, 

What is the issue you are having with your TSB bank Connection?

Are you getting any error messages or codes? 

My client is trying to reconnect the connection he already had.

He said he gets a code from the bank he enters it then it comes back with rubbish.

This is a connection that was working fine, he had a re connect message and has tried a few times.

Do you know what the error code he gets when he tries to connect his TSB account?

He would have got told to update or reconnect to the new open banking that has come out and all makes have to move over to, there is an available feed for TSB so when your client on the banking page, goes to add account, search TSB and then he can either connect to the business or personal account depending what one he needs, and connects to it. 

If they still have issues get them to clear their cache and cookies and then try connecting the account again. 

Let us know how you get on. 

Thank you he has already had a connection and has followed the re connection but it has not worked.

He has telephoned TSB and they are saying that there is a problem and they are working on it.

Thanks

Right ok no problem, I would wait until TSB have solved whatever problem they are saying they are having and then try to reconnect the account if you client still has issues after that, please reach back out to us and we can have a look into it again for you. 

We are getting exactly the same issue no bank feeds since 3rd March, we input all of our info and get the one time pass key from TSB, select which accounts we want and then it produces a blank screen, when I then copy and paste the link into a new tab, it says 

The client has said it is TSB that are having trouble.  Can QuickBooks look into this and hurry TSB up?

Does your client get any error messages or codes when connecting or reconnecting to their TSB bank do you know? 

As previously said it is just not connecting, my client has telephoned TSB and it is them that are having trouble, could QB look at this and hurry TSB on so that the clients can use the programme.

This is not happening with other software providers.

Hi I-cowell

There is an issue with some clients accounts when they attempt to connect to TSB. We can assure you that our engineers are liaising with TSB to resolve the issue.

Hi, I've also got a client with this problem - do we know how long this could go on for? Karen

Same issue here I'm afraid... TSB stopped since 3/3/2020

When you agree to reconnect, it just says

"this page isn't working

If problem continues contact the site owner

HTTP ERROR 400"

There is a reload button, but that just refreshes the page... so no progress.

I have tried this on several occasions since the 3rd... still the same issue 

Hello @Purd Shoker,

We don't want you to feel this inconvenience but since you're still unable to connect your bank account, I'd recommend contacting our Customer Care Support. Someone from them can create a ticket reference associated with your account to be submitted to our engineering team for further investigation. He/she can also share the appropriate steps needed to reconnect your bank account.

1. Go to Help.
2. Select Contact Us.
3. Enter TSB Banking in the What can we help you with? field.
4. Click Let's talk.
5. Select Start a chat or Get a callback.

I'm adding an article here about banking for more ideas managing your other bank account and transactions.

I'll be here if you need more help. Always got your back here in the Community.