Hi Trudi0411 Thanks for reaching out to us here on the Community. Hopefully the issue is browser or network related. I'd be grateful if you could clear the cache and cookies on your browser for all time https://intuit.me/4cqJP7c and/or use an incognito/private window. If you still experiencing the same issue I'd also be grateful if you could access your QuickBooks account on a mobile device using 4/5G, not WIFI, using a browser, not the app, to establish if you're experiencing the same issue.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.