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Visit this post for a list of recent banking issues in QuickBooks Online.
Level 1

Bank sign in error 590

I keep getting the following error when trying to reconnect my TSB bank accounts:


Something unexpected happened and we can’t connect to TSB Bank (UK) - Business Banking.

Try again in a few hours. (590)


Has been like it for a couple of weeks, anyone got any suggestions?

Level 11

Bank sign in error 590

Try opening your QBO account on any private/incognito browser. If the same problem persists, use one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.



QuickBooks Team

Bank sign in error 590

Hi Phil102, thanks for reaching out to the Community 


We're not aware of any current issues with TSB accounts in QuickBooks. 


Error 590 typically doesn't last more than 48 hours and should self-resolve on its own. If the error persists, it may be a sign that the 90-day Open Banking authorisation period between your bank and QuickBooks has expired.  


You can reconnect your account to re-authorise the connection. To do this, take note of the date of the last downloaded transaction in your Categorised bank tab. This will prevent you from downloading the same transaction twice when re-connecting. 


Then, go ahead and disconnect the account (from the bank page, select the pencil icon above the bank balance and select > Manage account > Tick disconnect this account on save > Save). Once disconnected, select Link account on the bank dashboard to re-connect.  


If you need any further support after checking these steps, please get back in touch below!

Level 1

Bank sign in error 590

We've had this for weeks with one of our Co-operative accounts. The other 2 accounts aren't working properly and pulling information for the one account into all 3? Apparently it's being looked at but communication is awful

QuickBooks Team

Bank sign in error 590

Hello and welcome to the QuickBooks Community, JMA3


Thanks for letting us know that you're also experiencing the 590 error with the Co-operative Bank in QuickBooks. 


From checking, I can see that your case is with one of our customer success experts who are looking into the cause of the misdirected bank transactions. We apologise for the time that this has taken so far and have requested that an update be sent to you via email. 


Thank you for reaching Intuit QuickBooks Community for support today, and we hope that this is resolved for you soon. If you have any other queries, please don't hesitate to get back in touch. 

Level 1

Bank sign in error 590

I am also having problems connecting TSB accounts. I have reconnected last week and authorisation has lapsed again already. I have 2 business accounts with a shared log in and can only link one at a time...very frustrating.

QuickBooks Team

Bank sign in error 590

Hello Wegs61, thanks for dropping in on the QuickBooks Community 


We're aware of an issue where some customers are receiving the message "Hmm. Something stopped us from connecting to your bank..." when updating their TSB bank feed in QuickBooks Online. Is this the same error that you're experiencing? 

Level 1

Bank sign in error 590

The same issue with TSB bank account, also reconnected 2 weeks ago , but yesterday authentication lapsed again, trying all dfay today , error 590

Level 1

Bank sign in error 590

I also have the same problem with TSB bank, i reconnected 2 weeks ago, but yesterday authentications lapsed and i am trying for 2 days to reconnect but no luck, Error 590. Do you think it might be TSB ?

Irene R
QuickBooks Team

Bank sign in error 590

I recognize how this matter affects the process of your business, Innarus.


We have obtained similar statements and reports concerning the connection between TSB and Quickbooks Online (QBO). Before anything else, let's perform several troubleshooting steps to solve this matter and ensure that the problem you're currently facing is not a browser-related issue.


Start by logging out of your QBO account on the browser you're currently using, then use an incognito or private web browser. After that, refresh your TSB bank connection with QBO by manually updating it.


Here's how:


  1. Go to Transactions, then select Bank Transactions.
  2. Click on the Update tab.
  3. If asked, enter your Multi-Factor Authentication (MFA). Then select Continue update.


Furthermore, if you follow the above steps and continue to receive error 590 when connecting your TSB Bank account with QBO. I suggest contacting our support team. They can add you to the list of affected users and keep you updated on the progress via email. Rest assured that our Product Development team is committing to resolving this issue. 


Here's how you can reach them:


  1. Sign in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where they’ll save you a spot and call you back.
  • Via Chat, start a chat with our support.


Moreover, when your transactions are ready, organize them by following the guidelines in this article: Categorize online transactions in QuickBooks Online.


Keep me posted if you need further assistance with your bank connection in QBO, Innarus. I'll be at your aid 24/7. Keep safe!

Level 1

Bank sign in error 590



I have been facing the same issue for a few weeks now, which is ridiculous and affects our ability to get things done, including filing for VAT on time. When is this going to be sorted?

QuickBooks Team

Bank sign in error 590

I appreciate you for joining this thread and letting us know your experience with TSB and QuickBooks Online (QBO), @AC-67.


My colleague above is correct about the ongoing issue with the TSB and QBO connection. I understand how everyone wanted this to get fixed right now. However, since our engineering team is working on this internally, please know that we cannot provide a turnaround time regarding their efforts. 


Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-105686.


To reach them, you can follow the steps below:


  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.


Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support


We appreciate your patience while we’re working on this one. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

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