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finance21
Level 2

Banking feeds and "Strong Customer Authentication"

According to this list both of my banks (CAF and The Co-operative) offer a connection using SCA.  For both, it says: "Bank connection is available using Strong Customer Authentication (SCA). You will need to enter your user ID and password when you update new transactions."

 

But on QuickBooks Online if I try to make a connection it says, "Banking regulation changes have impacted your [bank] connection. To keep those transactions updated, use QuickBooks on the web to upload data with a file from your bank."

 

So which is true?

 

Solved
Best answer August 05, 2021

Accepted Solutions
finance21
Level 2

Banking feeds and "Strong Customer Authentication"

Oh, it seems instead of going to 'manage connections' you have to go to 'link account' and start again from there.  I entered my banking credentials and nothing happened but then the message on the banking screen changed to 'verify your ID' so I entered them again and then it worked.

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6 REPLIES 6
EmmaM
QuickBooks Team

Banking feeds and "Strong Customer Authentication"

Hello Finance21, For Caf and The Co-op bank it should ask for security, so for the Co-op for example it is cust id, user id, and password, and then it should connect. Does it allow you to get that far when you access QB on a pc browser?

finance21
Level 2

Banking feeds and "Strong Customer Authentication"

No, on the banking screen there is only the option to upload a file.  If I click on 'manage connections' I just get links to the FAQ like this:Capture.JPG

finance21
Level 2

Banking feeds and "Strong Customer Authentication"

Oh, it seems instead of going to 'manage connections' you have to go to 'link account' and start again from there.  I entered my banking credentials and nothing happened but then the message on the banking screen changed to 'verify your ID' so I entered them again and then it worked.

View solution in original post

EmmaM
QuickBooks Team

Banking feeds and "Strong Customer Authentication"

Hello Finance21, Can I get you to go to the dropdown by upload a file and there should be an option to link account> then rather than manage the existing connection it should give you the option to add new. Do you see that in the link account section if you search for the bank name|?

finance21
Level 2

Banking feeds and "Strong Customer Authentication"

Yes, see my message above - it does work if you treat it as a new connection instead of an exisiting one. 

 

It would be good if the messages on QBO could be updated to reflect this.

EmmaM
QuickBooks Team

Banking feeds and "Strong Customer Authentication"

Hello Finance21, Thanks for your feedback we will pass that on to the content team for the Community articles. Happy to hear that works for you as a new connection.

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