Banking feeds and "Strong Customer Authentication"

Hello Finance21, For Caf and The Co-op bank it should ask for security, so for the Co-op for example it is cust id, user id, and password, and then it should connect. Does it allow you to get that far when you access QB on a pc browser?

No, on the banking screen there is only the option to upload a file.  If I click on 'manage connections' I just get links to the FAQ like this:

Hello Finance21, Can I get you to go to the dropdown by upload a file and there should be an option to link account> then rather than manage the existing connection it should give you the option to add new. Do you see that in the link account section if you search for the bank name|?

Yes, see my message above - it does work if you treat it as a new connection instead of an exisiting one. 

It would be good if the messages on QBO could be updated to reflect this.

Hello Finance21, Thanks for your feedback we will pass that on to the content team for the Community articles. Happy to hear that works for you as a new connection.

I am having the same issue with a link to CAF Bank. 

"code": "MANDATORY_CERT_MISSING",
  "message": "Missing TPP authentication certificate",
  "docs": "https://secure.mci.cafbank.org/mcidocs/docs.html"

I get the above error message. In this day and age, really??? 

Hello Davidhalliwell, thanks for posting on this thread, do you get the same thing when you do a new connection rather than a reconnect? 

I only get this when attempting to connect to a second bank (CAF in this case). Our initial connection (to Barclays) works fine.

 Hello Davidhalliwell, are you using a computer when connecting CAF? It looks like a browser issue, can you please try clearing your cache and cookies, to all time, close the browser down, reload it and try connect it up again.

Thank you but I am still getting the same error (and yes I am on a computer using Chrome)

Thanks for trying that David, can you ring the supportline on 0808 234 5337 so you can set up a screenshare with the agent so this can be looked into more thanks. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile.