Banking feeds and "Strong Customer Authentication"

Forum|Forum|4 years ago
August 5, 2021
12 replies
17 views

According to this list both of my banks (CAF and The Co-operative) offer a connection using SCA. For both, it says: "Bank connection is available using Strong Customer Authentication (SCA). You will need to enter your user ID and password when you update new transactions."

But on QuickBooks Online if I try to make a connection it says, "Banking regulation changes have impacted your [bank] connection. To keep those transactions updated, use QuickBooks on the web to upload data with a file from your bank."

So which is true?

QuickBooks Online

Best answer by finance21

Oh, it seems instead of going to 'manage connections' you have to go to 'link account' and start again from there. I entered my banking credentials and nothing happened but then the message on the banking screen changed to 'verify your ID' so I entered them again and then it worked.

EmmaM

Level 10

Hello Finance21, For Caf and The Co-op bank it should ask for security, so for the Co-op for example it is cust id, user id, and password, and then it should connect. Does it allow you to get that far when you access QB on a pc browser?

finance21Author

No, on the banking screen there is only the option to upload a file. If I click on 'manage connections' I just get links to the FAQ like this:

Ashleigh1

Level 14

I only get this when attempting to connect to a second bank (CAF in this case). Our initial connection (to Barclays) works fine.

Hello Davidhalliwell, are you using a computer when connecting CAF? It looks like a browser issue, can you please try clearing your cache and cookies, to all time, close the browser down, reload it and try connect it up again.

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