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Visit this post for a list of recent banking issues in QuickBooks Online.
Level 1


I've just recently connected our bank account to Quickbooks...

How do I get the bank download (on the Banking tab) to show the Payment Reference as per actual bank statement? 

It's showing the Payer/Payee and the Transaction Type (i.e Direct Debit) but it's not showing the Payment Reference. For example if one of our customers enters their invoice number as the payment reference, this is not showing on Quickbooks. 

QuickBooks Team


 Hello Marie96, 


Welcome to the Community page, 


When on the banking page, if you click the small cog wheel next to the print and export button, it will show you what you have got ticked, it is just a case of making sure the memo box is ticked in order for it to then show up for you. Also need to check that the client entering the details on the memo field on the bank when paying.

Level 1


Hi Ashleigh, 


I can see the memo ok, but this only shows the payer/payee. It's the Payment Reference on the bank statements that isn't coming across, is there an option to select what information is transferred from the bank statement to Quickbooks? We are transferring from Metro Bank.




Hi there, Marie96.


Right now, you can enable the Show bank details and Copy bank detail to memo options to show other information from the actual bank.


Here's the screenshot as your visual guide.



If the Payment Reference won't show up, you can manually enter it in the Memo field. I'm adding this article to help you review downloaded transactions from your bank: Categorise and match online bank transactions in QuickBooks Online.


In case some transactions went missing from the Banking page, here's how to find them: What to do if you can’t find downloaded transactions in QuickBooks Online. It has detailed steps to help you check different areas of your accounts to find missing entries.


Leave a comment below if you have follow-up questions. I'm always around here in the Community forum to help you.

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