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Roperali
Level 1

Can no longer connect my metro account

I’m not able to connect my metro account anymore. It worked for ages and everytime I try and do something I get an error message 

1 REPLY 1
LollyNino_C
QuickBooks Team

Can no longer connect my metro account

Hello there, @Roperali

 

I'm more than happy to give you information when connecting your Metro account. I'll also help you bring your transactions into QuickBooks Online.

 

Did you encounter an error message when connecting to your bank? This happens if you are trying to connect your bank account through Open Banking. 

 

There are a number of banks that support connections for both personal and business accounts. The Metro account might be included in our list. By any chance are you referring to Metro Bank (UK)? If so, it looks like it offers connections for both personal and Business accounts. 

 

In the event that you're unable to connect your personal account yet, you can manually import your transactions. You can also request to have your personal bank added to the list of supported connections. Here's how: 

 

  1. Go to Bookkeeping, select Transactions, then select Bank transactions, or go to Banking menu, then click Add account.
  2. Select Connect account.
  3. Search for the exact bank's name, then scroll down until you see the Still can't find your bank? link.
  4. Type the bank name and copy and paste the web address.
  5. Hit Request.

If you're unable to find your bank, you can click the Request support for your bank button. I've got this article for reference: Find your bank account when you connect to online banking

 

I've got a link here that provides you with articles about managing your bank transactions

 

Keep us posted should you need any more help in managing your bank transactions. We're always here to help. Have a great day!

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