Can't connect to Tesco Bank for over a week - Quickbooks support won't seem to help.

Hello, SutcliffeMC.

We definitely don't want you to have this kind of experience. I'll provide you the details on what's going on with Tesco's online connection with us.

We have a reported issue with Tesco bank where users are unable to connect it to QuickBooks Online. According to our engineers, the problem is related to the changes made from Tesco. When a bank updates their system, this would often cause issues in the Banking page. We'll do our best to resolve this as soon as possible.

In the meantime, you can upload your bank transactions in QuickBooks Online. You can check the steps in the Upload or Import bank transactions section in this article: https://community.intuit.com/articles/1145233.

We do have support channels in the UK. You can find the contact number in this article: https://community.intuit.com/articles/1191876.

You can also post your questions in the QBCommunity page for further assistance.

If there's anything else you need help with, please let me know.

Any update on this issue?

Hi FCA,

It's me again! :)

I've just made a phone call to my banking agent in our Tier 2 team, and got a update. We have attempted to apply a few fixes the last few days ago, so keep trying to update, clear cache and cookies and go into incognito window.

This is the same advice we've given previously, except we're asking that if any customers notice any behaviour different to normal in regards to this fault, to let us know straight away. That might be only a couple transactions coming through or a different error code than usual.

We are still working on the problem, but other than letting you know we've tried a couple things but have not seen solid, quantifiable fixes that won't cause problems later in the line - we don't have a great deal to update.

I've asked for a further update in time for the beginning of next week.

Thanks,

Hi

Thanks for your reply. I've tried everything you suggested and still no luck. Also, Natwest transactions aren't updating now either!

This is incredibly stressful. VAT bill due and I can't do anything on QB because Tesco bank and now Natwest aren't working.

Is there any update when this will be fixed please? 

Hello, SutcliffeMC. Thanks for the input, JamesC.

I will follow up on the issue regarding Natwest and Tesco banks. I can't promise anything but I will let you guys know if there are any updates from our engineers.

Anyhow, have you tried uploading your bank transactions manually? For steps how, you can refer to my previous response in this thread.

I'll be in touch with you here.

Hi - Tesco bank connection down again today. My previous case reference was [removed].  Have tried every which way, as before, but no joy. 

PS - error message is this:

Something unexpected happened and we couldn't connect to your bank.

Try again in a few hours. (102)

Hello, mbrayne.

The connection issue with Tesco has already been fixed by our engineers. Though, this might be caused by a minor server connection issue.

We can try updating the connected bank manually. Simply go to the Banking page, and click Update. We recommend doing this three to four times to ensure the connection goes through.

If you have more questions, please let me know. I'm here to help.

This is still a problem in September.

My Banking would update worked until last week but it needed to be done manually because of the two step verification but on connection it would not download any tansactions. 

I deleted the account and added again. The two-step verification sends a code but gives  error 105 and advises to try again. Fair enough but after 10 days it seems likely that there may be something wrong.

John - I am getting exactly the same issue as you too.  I raised this last week on a separate thread and was advised to dial into QBO support as they didn't know what was going on.  To be fair to them, I have been too busy to do this since then but would be interested if they fix the issue for you.

Thanks, yes same problem.

I have emailed QBO support and live in hope. Like you I don't really have time to call them.

Today I received a rather confusing email from QBO saying

"Please click on the update you will then be presented a link saying 'complete secure connection', you needs to click this and enter their OTP.

this will be the case every time you update the bank."

Although I had always been doing this and entering my OTP once the text was received I tried again and things seem to be working again.