I can help you reconnect your bank, @sablakemore.
Can you tell us more about the bank that you're having trouble with along with the error message that you're encountering? That'll help us check to see if there's an ongoing issue with it.
You can try to reconnect your bank by using a private browser or an incognito window. If it works fine, clear the cache in the one that you're currently using.
Here’s how to go incognito or use a private browser:
- For Chrome, press Ctrl+Shift+N.
- For Internet Explorer or Firefox, press Ctrl+Shift+P.
- For Safari, hold down Command+Shift+N.
Then, follow the steps in the how do I clear my browser cache and temporary Internet files article.
In the meantime, you can manually download the transactions from the bank and then upload the file to your account. Check this article for more information: Manually upload transactions into QuickBooks Online. From here, you can now categorise and then reconcile the transactions.
Visit us again if you have follow-up questions. I'm always here to assist. Have a great rest of the day!
