I've just had an email saying they will give another update on the 8th October. I haven't been able to use it since beginning of May. If they havent fixed it by the time I get back from holiday at the end of next week, I shall be leaving. Just to warn you. They keep telling me to import my transactions via a spread sheet, but I'm not redoing nearly 2 years of accounts, only for it to go wrong again or have to redo it with another company.

Good luck!

Hello Jonathan E, thanks for posting on this thread, the issue still remains and is ongoing this is the latest update that was sent out to customers today. 

Thank you for being a valued QuickBooks customer and for letting us know of the unexpected behaviour you have experienced when using your QuickBooks product.

As discussed with the Customer Success Expert handling your case, the behaviour you have reported has been escalated through to our engineering team.

The engineering team are continuing to investigate the behaviour to get a better understanding of it, determine its root cause and ultimately, resolve it.

While the team is working on investigating the reported behaviour, please know that the following can be used as a workaround:

• Upload transactions via a CSV file into the Banking tab

If you are experiencing difficulties using the above workaround, please do not hesitate to reach out to our support team.

The next update on Investigation - 'QBO & QBSE UK: Error 105 when connecting to The Co-operative Bank (UK) Personal and Credit Card, Smile Bank'* has been scheduled for 8/10/2023**.

Alternatively you might receive earlier updates if new information arises from our team's investigation, the team requires additional information to complete their investigation or ultimately, the team's investigation is completed and the behaviour reported resolved or further escalated.

In the meantime, please do not hesitate to reach out to our support team for any additional queries.

We appreciate your patience!

Many thanks,

QuickBooks Customer Success Team

___

* If you find that the description of the Investigation does not match your experience please don't hesitate to contact the expert who has handled your contact, by replying to any of the emails received from them (please DO NOT reply to this email or any others sent from 'NoResponse [no_response@intuit.com]') or by contacting our wider support team to get your case moved to the appropriate investigation as soon as possible.

**Scheduled updates dates are displayed in US format MM/DD/YYYY

Add me to the list of users that cannot connect to Coop bank and are getting error 105. I stupidly thought I'd disconnect the bank account and try reconnecting afresh and now have lost all my historic information on Quickbooks since 2019!

Hi there, David. I want to ensure you'll be able to reconnect to your bank into QuickBooks Online (QBO). 

As per checking, the investigation about getting an error 105 when connecting to the Co-operative Bank is already closed as resolved.  You can contact your bank to request the creation of two sub-user accounts before using the product. You can visit their bank website so that Intuit can access your account. 

If you're still experiencing the same thing, we can perform some troubleshooting steps to determine if this is a browser-related issue. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

Let's start accessing your account using a different or private browser. You can use any of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, try to reconnect the bank again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

However, if the issue still persists after performing the steps above, I  recommend getting in touch with our Phone support team again. They have the tools that can access your account to reinvestigate and provide fixes. Reaching out to them can also trigger further investigation into this matter.

I've added this article if you'll want to categorise your transactions in QuickBooks. You can check out this link for detailed steps: Create rules to speed up reviews in QuickBooks Self-Employed.

Keep me posted if you have further questions about reconnecting your bank account to QuickBooks. I'll be around to help you. Stay safe.

Hi Everyone who posted on this thread,

Just giving you an update- which I'm sure you are already aware of with your own user troubles, but here's mine...

After 4 months of not being able to reconnect my account I finally got an email back from the team saying this:

We are delighted to be able to confirm that our engineering team have now completed their analysis and have determined the steps needed to be taken to fully resolve the issue you are experiencing.

We have been in contact with the financial institution and they have provided guidance on how to resolve the 105 error. Please follow the below steps to fully resolve the unexpected behaviour:

• Please contact the bank to request the creation of two sub-user accounts before using the product. Please visit the bank's website at https://www.co-operativebank.co.uk/help-and-support/ways-to-bank/open-banking/ to provide Intuit access to your Co-operative Bank account(s).
• This page explains how you can ask for sub-user accounts to be created so that Intuit can access the account(s).
• These instructions have been provided by the bank.

So I contacted my bank and I got this message:

We have recently re-onboarded Quickbooks/Intuit for Open Banking following an expiry of their previous certificate. This is the reason the access stopped. We've contacted Quickbooks again to reconfirm the details relating to the 2 sub user accounts. There is nothing ourselves or you now needs to do to enable this, as it will now be Quickbooks who need to support you in obtaining access to your accounts again.

So I signed in and tried connecting and was still coming up with the error 105. I went on the chat and they said that even though I got this message from the bank less than 24hrs ago, the problem has come up again. So I have requested a refund since May (even though I have nothing to show from a membership since April) and once it has come through I am going to delete my account and use another company instead. This has been happening since May and has really caused me problems and wasted literally days of my time. I have to start all over again and re do over 18 months of accounting on another software. I just dont think that Quickbooks is fit for purpose. I'm just not going to wait another 4 months to be able to have a working accounting system. Sorry, but that's how I feel. Good luck with every one else's case.

I have the same issue....

"The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)" 

I have not been able to connect to my bank since June 2023.  I have been using Quickbooks Self Employed for 7 years.  My bank has given me conflicting advice:

(1) They said as Quickbooks Self Employed is a 3rd party they need to provide my bank Co-op (Smile) with a relevant open banking certificate - they said this should be an automated process.

 (2) Smile (my bank) are saying that they will not longer connect my current account Quickbooks because I need to open a Co-operative Business Bank account. So I am very confused. .. can anyone help?  

I recognize how important it is to connect your bank and keep track of your banking transactions in QuickBooks Self-Employed, Watermint.

Currently, our product engineers are actively investigating (INV-91230) the Smile Bank error 105. Rest assured, they're working to provide new information immediately. I recommend contacting our Customer Support team to ensure your account is included in the list of affected users. This also enables you to receive email notifications about some updates on the case. Here's how:

Important: Please note the hours of operation to make sure experts are available for assistance.

1. Click on Help (?) and hit Contact Us.
2. Note: If you're using the QuickBooks Self-Employed app, tap the + button and choose Ask QB Assistant.
3. Type in "talk to a human", then tap Continue.
4. Choose which way you want to connect with us.

• Have us call you
• Chat with us

Alternatively, you can add your bank transactions manually from a CSV file. I'll show you how:

Before anything else, check which ones are already in QuickBooks so you don't add duplicates. Then, export the transactions from your bank's website. Now you can already import the data. I'll show you how:
 

1. Sign in to your QBSE company in a web browser.
2. Go to Settings ⚙.
3. Click on Imports.
4. Select Import older transactions for the account you want to add transactions to.
5. Hit Browse and find the file you downloaded from your bank. It's usually in your Downloads folder.
6. Choose the file and select Open to start the import.
7. Review the column headers and data. Make sure the Date, Description, and Amount columns on the CSV match the columns and order in QuickBooks. The other column headers can be in any order.
8. Click on Continue to complete the import.

Once done, check for any duplicates to make sure everything's okay. See Step 4 from this article for the detailed steps:  Manually import transactions into QuickBooks Self-Employed.

Furthermore, review and categorise your transactions . This way, QuickBooks puts them on the correct line of your Schedule C. 

Keep in touch so we can help you further with banking or QuickBooks. Take care always!

This new browser suggestion hasn't worked for me - has it worked for anyone. I have been asking for help since June. Co-Op tells me your certificate lapsed and this has been rectified. They say they have communicated with you re the 2 sub accounts and you need to help me now. I would like a refund for my June, July and August direct debits. Regards, Nicola

Well it hasn't worked for me either. Both Coop and Quickbooks are useless. I've lost all of my Quickbooks data as I disconnected the Coop account in an attempt to get it to re-connect the account. I now need to wait a month! to receive a full CSV file from Coop so that I can get my accounts up and running again. I'm going to switch to Mettle which is a free business account through which you get access to FreeAgent (For free!) which does everything that Quickbooks does. I just get the feeling that there's such a small amount of Coop users involved that it's not a priority for either Quickbooks or Coop. 

Hi, NicolaP1 and David2020. I value the time and work you put into identifying this issue. Let me provide some updates about this behaviour.

I want you to know that the investigation related to this concern is still ongoing. Please know that our engineering team are continuing to investigate the behaviour to get a deeper understanding of it, uncover its core cause, and ultimately resolve it.

While they're doing that, you may have to bring your transactions into our system via CSV file. I'm adding these resources as your reference:

• Format CSV files in Excel to get bank transactions into QuickBooks
• Manually upload transactions into QuickBooks Online

If you require any additional assistance, please do not hesitate to contact our QuickBooks Online (QBO) Team. They can also include your name to the list of affected users in the current investigation, so you'll receive email notifications of any further updates if you aren't added yet.

To contact:

1. Open this link: https://quickbooks.intuit.com/learn-support/en-uk/contact.
2. Set your product and edition.
3. Enter a short description of your concern.
4. Click on Continue.
5. Choose a way to connect with support.

Once fixed, you're now ready to reconnect your accounts. Your banking entries will be downloaded to QuickBooks automatically. Go to the For Review section from the Banking page to review and categorise them.

If you have further questions about integrating bank accounts into QuickBooks, please leave a comment below. I'm here to make certain that everything is taken care of for you as soon as possible. Keep safe!

My Coop account has not connected to my QB account since last July. I keep talking to QB and they keep on getting their engineers to look into it. And they have not been able to fix the problem in nearly a year. I am so frustrated with this situation. My accounts are now in such a mess with having to remember to download my CSV files from the bank, converting them on my computer before entering them into my QB account. What I find is the most annoying part of this is that QB says it’s the banks fault but Co Op says it’s QB’s fault. What a miserable experience this company is giving me. 

Thank you for getting in touch with this and how important it is for you to connect your Co-op bank in QuickBooks Online, Nick.

I would recommend contacting our Customer Support team. They are dedicated to assisting and will surely help you make a follow-up on your case. Rest assured, they are working diligently to provide you with the latest updates and information regarding your account.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, simply enter your topic or question to receive assistance.
4. In Search, select Contact Us to connect with a live support agent.
5. Please select a method to get in touch with us:
   • Start a chat with a support expert. Live chat all day, M-F.
   • Ask the community to get help from businesses like yours.
   • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

In addition, it is recommended that you refer to the associated article for further information regarding the topic at hand: QuickBooks Online Support.

You might find it helpful to know that there's an article you can click on for future reference. It explains how to do what you're seeking to do. Reconcile an account in QuickBooks Online.

Please do not hesitate to post your inquiries related to QuickBooks in this thread. I will be available to provide assistance and help you in resolving any issues you may encounter.