Thank you for posting here in the Community, @andysbikeclinic.
I can share some clarifications about connecting your bank accounts in QuickBooks Online.
We’re updating our bank feeds to comply with new Open Banking regulations. Unfortunately, downloading transactions into QuickBooks via Open Banking is unavailable for Virgin Money and Co-Op.
The exact date that bank feeds are turned off was March 12, 2020. We're working closely with banks and financial institutions to provide Open Banking connections for as many banking products as possible and open banking compliant bank feed.
In the meantime, I suggest importing bank transactions manually using CSV file uploads until a new connection is available.
Here's how:
- Sign in to your bank or credit card’s website.
- Download the transactions to your computer.
- Log into your QuickBooks account.
- Click Banking on the left navigation bar.
- Select the blue tile for the account you want to upload the transactions into.
- Choose the Update ▼ and then File upload.
For additional reference, I've attached some articles you can use to know more about importing bank transactions, and how to fix bank errors encountered along the process:
Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great weekend ahead.
