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Visit this post for a list of recent banking issues in QuickBooks Online.
Level 1

Co-operative business bank account and Virgin Money credit card no longer connecting



Up until about four months ago, both my Co-operative business account and Virgin Money credit cards were successfully connected to QuickBooks. The last transactions successfully imported from Virgin Money and the Co-operative Bank were on 23/03/20.


I was about to disconnect both accounts, but was put off by the message within QuickBooks instructing me that my historic data would then be lost. I know for a fact that the Co-operative Bank doesn't hold THAT much historic data, so if I were to disconnect it, I wouldn't get all the data back that I currently have in QuickBooks.


Is this a known issue? Can anyone suggest a solution please?


Co-operative business bank account and Virgin Money credit card no longer connecting

Thank you for posting here in the Community, @andysbikeclinic.


I can share some clarifications about connecting your bank accounts in QuickBooks Online.


We’re updating our bank feeds to comply with new Open Banking regulations. Unfortunately, downloading transactions into QuickBooks via Open Banking is unavailable for Virgin Money and Co-Op.


The exact date that bank feeds are turned off was March 12, 2020.  We're working closely with banks and financial institutions to provide Open Banking connections for as many banking products as possible and open banking compliant bank feed.


In the meantime, I suggest importing bank transactions manually using CSV file uploads until a new connection is available. 


Here's how:


  1. Sign in to your bank or credit card’s website.
  2. Download the transactions to your computer.
  3. Log into your QuickBooks account.
  4. Click Banking on the left navigation bar.
  5. Select the blue tile for the account you want to upload the transactions into.
  6. Choose the Update ▼ and then File upload.

For additional reference, I've attached some articles you can use to know more about importing bank transactions, and how to fix bank errors encountered along the process:


Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great weekend ahead.

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