Just thought I would share with the community a common problem that a lot of my clients have been experiencing lately and a new troubleshooting solution I have discovered.
If you are getting the error code within their banking screen showing:
![Something isnt working.jpg Something isnt working.jpg](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/7072iA7F03A218D1CCCEB/image-size/large?v=v2&px=999)
Then ensure that you have ‘Background app refresh’ on. To get to this go into Settings> General> Background App Refresh. I would recommend turning it off and then back on again”
![Background app refresh.jpg Background app refresh.jpg](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/7073iF2E2976D4B53FC55/image-size/large?v=v2&px=999)
I hope this helps anyone experiencing the issue!
Emily