Hi there. I need urgent help. My Santander account was connected to QuickBooks until recently. I am trying to re-connect it but, when I get too the part where I get an One time passcode from Santander. It arrives as letters and numbers and you can’t input letters into QuickBooks as it won’t let you. Spoke to Santander with no help. Help me.TIA

Hi there, @Roger folliard.

Let's reconnect your Santander account using the Open Banking connection so you can successfully connect your account.

To get started, let's update your Santander bank to switch to open banking. Here's how:

1. Go to the Banking page.
2. Select the Santander bank account.
3. Click Update now.
4. Select Agree to confirm your connection.
5. On this page, follow the instructions on your bank's internet banking page to authorise QuickBooks to connect to your bank account.
6. Select the bank account you want to connect.
7. Click Connect.

I've got you an article for more details: Update your Bank Feed Connection to Open Banking.

However, if you can't still reconnect your Santander bank account, I suggest contacting our Technical Support Team. This way, they can further investigate this matter and help you from there.

You might also want to read this article to learn how to download and match bank trasactions: Download, Match, and Categorise your bank Transactions in QuickBooks Online.

Please know that you can always get back to this post if you have any other questions. We're always here to help.

Hi mark.

thanks for this. However when I complete option 7 that’s where the problem starts. Santander text me a OTP one time passcode to my phone. And you have to input this code to confirm. The passcode comes as a mix of numbers letters. The system only allows numbers and won’t allow letters. I don’t know what too do

Hello there, Roger folliard.

I've tried entering an OTP, and I was able to connect a bank.

Let's try connecting your Santander bank on a private or incognito window. This helps us isolate if a cache issue is preventing you to enter a password with letters.

You can use this keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we’ll need to clear your browser’s cache to optimize the its performance and your QBO experience.

Also, try to use different browser like Google Chrome, Internet Explorer, and Mozilla Firefox. 

You can always get back to me if you're able to connect your bank after the troubleshooting steps. Thank you.