Could someone please help me with a credit card reconciliation problem !
I am trying to reconcile for the end of the month and it keeps showing i have a difference of £88.00, but i have checked and double checked all of the transaction to the credit card statement and also through account history in chart of accounts but i cant find where this amount has come from and no transactions of that amount, but i did notice if i uncheck all the transactions i know i do have, then this amount shows, also when i reconcilled last months there was £00.00 difference.
Just in case you see a small discrepancy after reviewing everything for accuracy, you'll need to enter an adjusting entry for the reconciliation to get this fixed. To do so, you can read through this article here for more guidance.
If you need further assistance reconciling accounts in QuickBooks Online, I'm available here to help any time!
I appreciate you for keeping us updated with the results, Jt72.
The steps shared by Mark_R are commonly used to fix reconciliation issues. Since you've tried the steps to no avail, I suggest contacting our QuickBooks Team. It's important to handle this type of situation in a secure environment. They can take a closer look at this issue so you're able to reconcile the accounts properly.