credit card reconciliation

Jt72 · ‎May 21, 2021

Hi

Could someone please help me with a credit card reconciliation problem !

I am trying to reconcile for the end of the month and it keeps showing i have a difference of £88.00, but i have checked and double checked all of the transaction to the credit card statement and also through account history in chart of accounts but i cant find where this amount has come from and no transactions of that amount, but i did notice if i uncheck all the transactions i know i do have, then this amount shows, also when i reconcilled last months there was £00.00 difference.

Please help as this is driving me crazy

Charies_M · ‎May 22, 2021

I appreciate you for keeping us updated with the results, Jt72.

The steps shared by Mark_R are commonly used to fix reconciliation issues. Since you've tried the steps to no avail, I suggest contacting our QuickBooks Team. It's important to handle this type of situation in a secure environment. They can take a closer look at this issue so you're able to reconcile the accounts properly.

The instructions are outlined below:

Go to the Help menu at the upper right.
Type in your concern.
Choose Live chat.

Here's an article for our most updated contact information: Support hours and types.

You can check out these articles that can give some insight into reconciling and split transactions:

Visit us again if you need help or other questions. It will be my pleasure to help. Stay safe and have a nice day.

View solution in original post

Mark_R · ‎May 22, 2021

Let's fix your reconciliation issue so you can get back to working order, @Jt72.

There are some possible reasons why there's a difference in balances when reconciling accounts. Here's some of them:

Someone entered an incorrect ending balance at the start of the reconciliation.
There are missing or duplicate transactions in QuickBooks.
Someone entered transactions into QuickBooks that haven't cleared your bank yet.

To get this resolved, you can check out this article for the step-by-step process to finish your reconciliation with a $0.00 difference: Fix issues at the end of reconciliation in QuickBooks Online.

Just in case you see a small discrepancy after reviewing everything for accuracy, you'll need to enter an adjusting entry for the reconciliation to get this fixed. To do so, you can read through this article here for more guidance.

If you need further assistance reconciling accounts in QuickBooks Online, I'm available here to help any time!

Jt72 · ‎May 22, 2021

Hi Mark

Thank you for your reply.

I have tried all of these things and it still shows - £88.61, I have checked against statement, checked in Chart of Accounts etc and still cant find where this amount is coming from, I am so confused.

Any other ideas what i can do ?

Charies_M · ‎May 22, 2021

I appreciate you for keeping us updated with the results, Jt72.

The steps shared by Mark_R are commonly used to fix reconciliation issues. Since you've tried the steps to no avail, I suggest contacting our QuickBooks Team. It's important to handle this type of situation in a secure environment. They can take a closer look at this issue so you're able to reconcile the accounts properly.

The instructions are outlined below:

Go to the Help menu at the upper right.
Type in your concern.
Choose Live chat.

Here's an article for our most updated contact information: Support hours and types.

You can check out these articles that can give some insight into reconciling and split transactions:

Visit us again if you need help or other questions. It will be my pleasure to help. Stay safe and have a nice day.

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