We appreciate you for proactively performing all the troubleshooting steps to connect your PayPal account to QuickBooks Self-Employed, Simplychocolateuk.
When unusual behavior occurs, it is often due to a temporary connection. We suggest checking with your bank to see if there are any maintenance activities or system disruptions that could be affecting the connection.
If your bank reports no issues, we suggest contacting our phone support team for further assistance. As you’ve already taken troubleshooting steps, our support specialists are equipped with advanced tools and expertise to investigate the matter thoroughly and provide a solution.
To contact our phone support, please follow these steps:
- Go to the Help icon.
- Choose the Search tab.
- Click the Contact Us button and enter your concern.
- Select Continue.

Alternatively, you can manually import transactions into QuickBooks to maintain your records.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.