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Level 1

Hi. I have three accounts with the same bank connected to my QB Online service but the Credit Card account will no longer connect. The other 2 are fine.

The current account, and business savings account still connect and download transactions correctly, but the credit card account no longer connects.  I enter the bank provided verification code and it just rejects it and asks for it again.

Previously I validated all 3 accounts with the same code.  Anyone know why the credit card may have stopped working and how to fix the problem?

Thanks
3 REPLIES 3
QuickBooks Team

Re: Hi. I have three accounts with the same bank connected to my QB Online service but the Credit...

Hey Cordelia,

 

 

Can I check which bank provider you are with?

 

Usually when you connect accounts in QuickBooks the credit card is connected separately as banks have different login URL's for the credit card accounts. 

 

 

Thanks

Level 1

Re: Hi. I have three accounts with the same bank connected to my QB Online service but the Credit...

HSBC business.

This used to work previously.

I login to internet banking only once and can see all 3 accounts and all 3 accounts’ transactions used to upload to QBO ok.

 

Thanks

 

QuickBooks Team

Re: Hi. I have three accounts with the same bank connected to my QB Online service but the Credit...

Thanks for confirming. I have verified the error code your are receiving when attempting to update the credit card account and this is a 185 error which is associated with multi-factor authentication account types. 

 

Please try updating the account by signing into an incognito window on your internet browser and going to Banking > Select the pencil icon on the credit card account > verify that the correct pinsentry code is entered.

 

Thanks