Hotel credit card charge and refund

Hello Jameswoodcock, 

Welcome to the Community page, 

If the Payments are made from a credit card then you can use the credit card credit option so you would go to the +new icon and select credit card credit, fill in the details of the refund there and then you will be able to match this within the banking section. 

If the payments where made from a debit card then you would need to do a supplier refund, the steps blow are what you would need to do in your account. 

No steps below shown in your reply?

I appreciate your prompt reply, @JamesWoodcock.

I see that you've posted a similar question and my colleague already provided an answer.

If you haven't read it yet, you can visit this link and check it out: https://quickbooks.intuit.com/learn-support/en-uk/transactions/matching-a-supplier-expense-and-refun...

I've also added this resource that you can read for guidance in matching your accounts seamlessly: Reconcile an account in QuickBooks Online.

You can always post a reply in this thread if you have other questions or concerns managing your bank feeds. The Community is always here to back you up!