I'll walk you through how, @sarahwilliams235.
Let's go to your bank settings to see it.
First, open your account on a private browser or an incognito window.
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
Next, reconnect your bank account by following these steps.
- Go to Gear.
- Choose Bank accounts.
- In the Search box, enter the name of the bank and account type.
- Follow the on-screen instructions to connect your account.
QuickBooks Self-Employed will automatically download your recent bank transactions. For transactions that are older than the ones QuickBooks originally downloaded, refer to this article: Add older transactions to QuickBooks Self-Employed.
When you're done, review and categorise your transactions to put them in your accounts.
Please let me know how it goes after trying the above steps as I wanted to ensure this is resolved for you. Take care and have a great day ahead.