Thanks for the details you've given, @info368.
I'd be happy to help you with this getting this issue sorted out so you can reconcile your account successfully.
To begin with, you'll need to create a bank deposit to record the refund that was mistakenly sent from your vendor. This way, the refund that received will be removed from your banking page.
To do that:
- At the top menu, click Create menu (+).
- Select on Bank Deposit.
- In the Bank Deposit window, go to the Add New Deposit section.
- Under the Receive From column, choose the supplier name.
- Under the Account column, choose Accounts Payable, as the affected account.
- Enter the refund amount.
- Click Save and close.
For more details about handling suppliers' refunds in QuickBooks Online, you may check out this article: Handle supplier credits and refunds.
Once done, you can now start reconciling your account. I've included here some reference that can help you in this process:
There you have it, info368.
You can always get back to me should you have further questions about this or anything concerning QuickBooks. I'll be around to help. Take care!