Glad to see you again here in the Community, @ElaineR.
I've got your back in recording a bank refund in QuickBooks Online.
You can create a bank deposit to track this refund. This process doesn't require you to enter a vendor name. You'll just need to select the correct expense account where the amount will be deposited.
To do that:
- Click on the + New button.
- Under Other column, click Bank Deposit.
- From the Account box, select the expense account used upon purchasing the equipment.
- On the Add funds to this deposit section, choose the Account where the money is coming from.
- Enter the Amount.
- Press on Save and close.
For more details about managing bank deposits in QBO, please check out this link: Record and make Bank Deposits in QuickBooks Online.
In case you need to record customer and vendor refund in QBO on your future transactions, I have here some references that you can visit to guide you in tracking them:
Know that you can always count on me if you have any other questions. Just drop a comment below, and we'll take it from there. Stay safe!
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