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Visit this post for a list of recent banking issues in QuickBooks Online.
Level 3

HSBC Bank (UK) - Business Banking – Other Accounts

This connection failed this morning and now doesn't appear in the list to choose from when reconnecting.

 

Is anyone else having problems with HSBC once again?

 

Thanks,

 

Stewart

 

 

9 REPLIES 9
QuickBooks Team

HSBC Bank (UK) - Business Banking – Other Accounts

Hello SEdumunds, 

 

Welcome to the Community page, 

 

We have had no other reports from customers having issues with their HSBC accounts. 

 

So is this when you're trying to update the connection on a banner or have you disconnected the account and now can't get it reconnected up again? 

Level 3

HSBC Bank (UK) - Business Banking – Other Accounts

It's a banner.  The connection worked this morning and now it says You no longer have a live bank feed into quickbooks.

 

I was using the 

 

HSBC Bank (UK) - Business Banking – Other Accounts

 

connection as it states on this forum but that appears to have vanished from the list when you go to add account.

 

The post I am referring to is : 

 

https://quickbooks.intuit.com/learn-support/en-uk/banking/connect-your-hsbc-business-current-savings...

 

Try following the instructions and you will see the "HSBC Bank (UK) - Business Banking – Other Accounts" and "HSBC Bank (UK) - Business Banking – Current Accounts" connections aren't listed.

 

Stewart

QuickBooks Team

HSBC Bank (UK) - Business Banking – Other Accounts

Thanks for the information there Steward, 

 

Can we ask can you try and reconnect your HSBC account to the HSBC Bank (UK)- Business Banking. 

 

Let us know you get on. 

Level 3

HSBC Bank (UK) - Business Banking – Other Accounts

I'd already realised that that was what I'd probably have to do. 

 

The real question is why have quickbooks removed connections without notice, that affects customers?

 

Stewart

Level 3

HSBC Bank (UK) - Business Banking – Other Accounts

That's worked - I've just got to work out the duplicate entries now.  As it's the first there have been a lot of transactions!

 

This stopped working some time after I refreshed the accounts at 9am.  Is that when the HSBC Current and Other accounts connections were removed or is it a coincidence?

 

Stewart

QuickBooks Team

HSBC Bank (UK) - Business Banking – Other Accounts

Glad to hear you're all connected back up with your HSBC account in Quickbooks. 

 

In regards to the removal of the other link, this is a recent thing that has gotten removed. 

Level 3

HSBC Bank (UK) - Business Banking – Other Accounts

Uhoh

I've got the bank connection problem again, blast it.

All has been great for the last week or so, with both accounts updating at a touch of one button, until this morning.

I do not know if it is a coincidence or not, but when I opened the Banking page, there is a new Banking Alert sign next to the Update Button. It told me there was a problem, and sure enough I can not update either of the accounts. I clicked the cross on the new sign as having read it and the cross on the failure banner (error 101).

Annoyingly, every time I leave the Banking Page to do something else (I had forgotten how time consuming this problem is) and then return, the new Alert sign and the banner pops up again. So now I have to ignore it.

My questions are:

What has occurred with HSBC since yesterday to make the whole system fail again?

Is it just me?

Do we need another sign to tell us there is a problem, when it is obvious? Presumably, when it is working again, I'll just update rather than read the Alert.

 

Anyone else find the tip "Try updating tomorrow" on the error banner irritating? For me, it implies there is nothing urgent in keeping a Company's books in order.

 

QuickBooks Team

HSBC Bank (UK) - Business Banking – Other Accounts

Hi chch, 

 

Thanks for your post, we're aware HSBC have made some upgrades overnight which have caused connections to drop - we're working closely with them to resolve this and we expect service to resume today - you can keep an eye on our Twitter thread here for updates on this. 👩‍🔧 

Level 3

HSBC Bank (UK) - Business Banking – Other Accounts

Thanks GeorgiaC for the response. I look forward to it working later today.

Stopped using Twitter years ago, I'm afraid, so I'll try to update later on.