HSBC - despairing!

Glad to see you again here in the Community, @rgh.

Allow me to provide some insights on why your bank connection to HSBC isn't updating in QuickBooks Online.

Being unable to update your bank transactions in the system can be caused by the new banking regulation. It means that  March 14, 2020, bank data can only be downloaded into QuickBooks through Open Banking. This allows customers to share their financial information electronically.

For those financial institutions that do not support this feature, are advised to manually import their bank transactions using CSV file uploads until the new connection is made available. 

Here's a link that can guide you on how to upload your bank transactions in QBO: Manually upload transactions into QuickBooks Online.

However, if this option is now accessible to your bank, all you have to do is to upgrade your connection so you can have updated transactions. You may follow the steps found in this article on how to perform this procedure: Upgrade your bank feed connection to Open Banking.

Please know that our system is updating the bank feeds to comply with new Open Banking regulations. 

You can check out these resources below to learn more about this process, and see what are those financial institutions that currently supports this feature:

• Understanding if you can upgrade your bank feeds to Open Banking
• Open Banking FAQ

I'd also encourage you to visit our QuickBooks Online blog site, to be updated with our news and product developments. 

You can always leave a reply below if you have any other questions. I'll make sure you're all set. Have a nice day!

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Hi BettyJane

Thanks for replying but your response doesn't tell us anything we don't already know.  What would be more useful is some sort of timescale for when this problem is likely to be fixed.

Regards

Rachel

Hello Rgh,

As soon as the issue is resolved we will contact you via email. We do not have a date of when that will be, in the current circumstances it is important to keep on top of cashflow certainly. It may not be ideal but you can download an excel CSV file of the transactions from the bank in the meantime, save them to the pc and upload to QuickBooks in the cog>import data>import banking data.

I have today made a formal complaint via email to QB about the continued non-resolution of this issue and the complete lack of timescales.

To whom it may concern

Hello Rgh, 

Our engineers are working on getting all the HSBC issues resolved. Soon as we get any updates on this we will inform our customers. we know that having to CSV the transactions into your account is not ideal but it is just until the issue has been resolved that HSBC have. we have taken on board your formal complaint. 

I have exactly the same problem, with the bank feed, now 9 weeks old, and customer support simply says it has been escalated. - I am left with no alternative but the cancel QuickBooks.

Spoken to so many different agents - no one cares.