Thank you for reaching out to us regarding the issue you're experiencing while verifying your Co-operative Bank account. I understand your frustration and apologize for any inconvenience caused. I'm here to suggest a few possible solutions that may help resolve the issue.
Let's verify the OTP and ensure that you are entering it correctly. If you're still encountering issues, we can perform some basic troubleshooting steps to fix this.
There are instances when the browser is full of commonly used page resources, which results in this error or odd behavior. Let's use a different or private browser to view your account. You can use either of these shortcut keys to access one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once logged in, try to tag transactions. If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks. Also, an alternative way is to use other compatible browsers.
If the above steps do not resolve the issue, we recommend contacting the customer support teams of both QB and Co-operative Bank. They have access to your account details and can provide you with personalized assistance to resolve the verification problem.
Here's how:
- Log in to your QuickBooks Online company.
- Use the Help option to contact.
- Click the Contact us button.
You can visit our Community forums anytime if you have other banking questions or concerns. I'm always around if you need any help.
