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I'll help you resolve the connection issue between your bank account and QuickBooks Online, Paul.
Currently, there are no similar issues reported in the QuickBooks Community regarding connecting Chase UK bank accounts to QuickBooks.
You may have an issue linking or connecting to your bank in QuickBooks Online (QBO) based on the following criteria:
Your bank's URL will be automatically updated in QuickBooks as long as it is supported for online banking connections. To ensure we're linking the correct account, as an initial step, let's log in to the bank's website. Once signed in, copy the bank URL and use it to search, then link the correct account in QuickBooks. Here's how:
Once connected, QuickBooks will automatically download your most recent transactions. I recommend categorising them in the For Review tab to ensure they will be posted in your account's register.
Alternatively, you can manually import transactions into QuickBooks. After reviewing them, you can reconcile your accounts to ensure they match your bank statements.
Feel free to reach out to me if you have any other questions or issues regarding bank connections with QuickBooks. I'm here to help.
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