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Visit this post for a list of recent banking issues in QuickBooks Online.
Nathan0809
Level 1

I Cant Update My Billing Information with a ne bank card to pay!

I need to update my billing information payment options with my new bank card and it wont let me
 
it says this
 
 
We couldn't process your payment. Make sure your billing info is up to date. If the issue persists, please contact support and reference this message. (Error code:-81624)
 
I've contacted support and had no joy at all i couldnt even get a response on live chat.
 
please help me
4 REPLIES 4
GeorgiaC
QuickBooks Team

I Cant Update My Billing Information with a ne bank card to pay!

Hi Nathan0809, thanks for joining the Community - this error means that the payment authorisation failed; please either use a different payment card or contact your bank provider to understand why the funds are not being relinquished. 

Nathan0809
Level 1

I Cant Update My Billing Information with a ne bank card to pay!

Im not trying to pay my subscription i just wanted to switch to a new bank card as my current card expires at the end of this month, how will i get my new card updated to pay for the month of October?

Nathan0809
Level 1

I Cant Update My Billing Information with a ne bank card to pay!

Its not letting me update to a new bank card

Mich_S
QuickBooks Team

I Cant Update My Billing Information with a ne bank card to pay!

We don't want you to have this situation while updating the billing information, @Nathan0809. I'd like to give you some more information so you can completely add the new bank account.

 

I agree with GeorgiaC that the error indicates a failed payment authorisation. I advise using a new credit card or contacting your financial institution to find out why the problem occurred.

 

If your bank verifies that there's no issue on their end, it's best to get in touch with our Customer Care Support. This way, they can look into this further and give you the best resolution to your concern.

 

For more information about handling your billing details, check this guide: Update your billing and subscription info in QuickBooks Self-Employed.


Keep us updated so we can provide extra help  managing your account. We're also able to cater to any QuickBooks concerns generally. Take care!

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