Thanks for reaching for the Community.
When you're receiving the error is a code appearing? If so please advise.
You can try some trouble shooting to remove the error to allow an update to happen - Here are some steps you can try:
Clear your cache and cookies, If the error still persists try in a different browser or Incognito/private window, These trouble shooting steps should remove the error message and allow you to update your Bank, If the error stays not reach out to advise and we will look further into this for you. Thanks
We have looked into the background of the banking and can see it is bringing up an error regarding the sign-in information. Can we confirm do you have a pin sentry or one-time passcode with M&S bank?
Is the sign-in information the same as if you were signing into M|&S website?
The login to the M&S site and login via Quickbooks use the same credentials, a username and strong password. I do not have a pin sentry or one-time passcode on this account, yet. Further to an earlier question i now realise i have seen an error code 102.
The error 102 means your bank's website is experiencing technical difficulties, undergoing maintenance, or server issue. Let's update your account manually to resolve this. Here' s how:
If you're getting the same result, you can download your transactions manually via WebConnect as a workaround. I'd also recommend contacting our Customer Care Support so we can create a case for you and investigate further.
Here's how to reach us:
I'm attaching these handy articles for your reference:
Please don't hesitate to swing by anytime if you have other questions or concerns. I'll be around to help. Thanks for posting. Cheers!
Thank you, the refresh did not work for M&S but other accounts remain ok. I now receive the error message "For your security, M&S Bank requires additional verification info. (185)"
It is now promoting me for a security code, but I do not use a security code to login to online banking directly, in fact I do not have a key fob for M&S online banking. I will raise with customer support. Thanks again.
Error 185 generally means that your financial institution is requiring more information as your aware its asking for a security Code, Reach out to the Bank provider and ask if they have changed any verification steps/log in. If they have not come back to us and let us know and we will look further into this for you.Thanks