United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
sara22
Level 1
posted
‎October 02, 2019 09:36 AM
last updated ‎October 02, 2019 1:36 AM

I want to import my data from QuickBooks SimpleStart 2013 desktop to Simple Start Online.

I tried using the trial version of Desktop Pro, however it said my file was from the Canadian version and could not be imported. I'm in the UK and bought QuickBooks Simple Start in the UK.

I tried using the import service, on the advice of your help team, however that requires two licences and the subscription I have for QBO is for Simple Start which only has one licence.

Is there any way I can import my data please?
0 Cheers
Cheer
Reply Join the conversation
1 REPLY 1
GeorgiaC
QuickBooks Team
QuickBooks Team
‎October 02, 2019 01:34 PM

I want to import my data from QuickBooks SimpleStart 2013 desktop to Simple Start Online.

Hi sara22,

 

 

The products are region locked so only a UK Desktop account can be imported into a UK Online account. Did you purchase the Simple Start Desktop Pro within the UK?

 

If you have the licence number of the desktop account I'd be grateful if you could send this in a private message so I can verify the product region. 

 

 

Thanks

0 Cheers
Cheer
Reply Join the conversation
Featured
Get started with QuickBooks Online
Ready to get started with QuickBooks Online? This walkthrough guides you th...
Read more

Need to get in touch?

Contact us