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claytonhousemeat
Level 1

Im missing a transaction!!! its showing up on my online banking and the current balance matches but i cannot find one deposit on the banking page of quickbooks! help!

 
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Best answer January 14, 2020

Accepted Solutions
EmmaM
QuickBooks Team

Im missing a transaction!!! its showing up on my online banking and the current balance matches but i cannot find one deposit on the banking page of quickbooks! help!

Hello Claytonhousemeat

 

If the in QuickBooks balance correct but you know a transaction is missing the best thing to do is use the reconcile tool.This will show you if you have something duplicated which is causing the QuickBooks balance to be correct.If that is the case you can then remove the duplicate and create a transaction for the missing  transaction using the + create  icon.

If when reconciling the opening balance is incorrect or you can not see any duplicates just reply back here.

 

Emma

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1 REPLY 1
EmmaM
QuickBooks Team

Im missing a transaction!!! its showing up on my online banking and the current balance matches but i cannot find one deposit on the banking page of quickbooks! help!

Hello Claytonhousemeat

 

If the in QuickBooks balance correct but you know a transaction is missing the best thing to do is use the reconcile tool.This will show you if you have something duplicated which is causing the QuickBooks balance to be correct.If that is the case you can then remove the duplicate and create a transaction for the missing  transaction using the + create  icon.

If when reconciling the opening balance is incorrect or you can not see any duplicates just reply back here.

 

Emma

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