incorrect unlceared balance

Hi Annabella21, thanks for joining the Community :)

Have you checked the transactions against the bank statement to ensure the amount of each transaction is the same? Please also check that there are no pending transactions processed after the reconciliation end date which may be impacting the bank balance but have not yet downloaded on the statement. 

Hi GeorgiaC,

Yes I have checked it all and so it should balance to zero. Can this be a quickbooks software error? I don't quite know what to do next as I can't move on to the next month until it balances.

Thanks for getting back to me Annabella21, this would be unusual but you can check for any cache issues on the browser that may be impacting this by closing the reconciliation without saving > log out of QuickBooks > log into QuickBooks via an incognito window (press Ctrl-Shift-N in Google Chrome or MS Edge to open) > re-do the reconciliation. 

If you still see the discrepancy, please reach out to our chat support team via this link so that we can set up a screen share to get a second pair of eyes on this. :eyes: