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Visit this post for a list of recent banking issues in QuickBooks Online.
MG14
Level 1

Is anyone else having a problem linking their Co-operative Business account?

I unlinked the account to see if this helped and then have tried to link again and it has failed over several days.
6 REPLIES 6
SSCL1
Level 1

Is anyone else having a problem linking their Co-operative Business account?

Having the exact same problem since beginning of January.  At first I was able to log in each time I refreshed but now they won't link at all.  

Ashleigh1
QuickBooks Team

Is anyone else having a problem linking their Co-operative Business account?

Hello MG14 and SSCL1, 

 

Thanks for posting on the Community page, 

 

Are you receiving any error codes or messages when trying to link the co-op up in your account?

SSCL1
Level 1

Is anyone else having a problem linking their Co-operative Business account?

Yes, 590.  Apparently it has been reported and the QB engineers are working on it, but it seems to be taking ages to find out what the issue is and fix it.  Very frustrating for businesses like ours who rely on the bank feeds.

Ashleigh1
QuickBooks Team

Is anyone else having a problem linking their Co-operative Business account?

Hello SSCL1, thanks for that, yes we are aware of this issue and our higher team are working on getting it resolved in the meantime if you can csv the transactions in until it is fully resolved thanks We fully appreciate that this is not ideal and is more time consuming.

thecartoonman
Level 3

Is anyone else having a problem linking their Co-operative Business account?

I've been having issues since December, not long after the site update, getting pretty hacked off now some 7+ weeks on, and to be honest I'm not sure they have a clue how to fix it? (See my post below)

 

For something so important to an accounts package it's laughable.

GeorgiaC
QuickBooks Team

Is anyone else having a problem linking their Co-operative Business account?

Hi thecartoonman, we appreciate the frustration being caused by this - please be assured our team are prioritizing this issue and we're in communication with the Co-Op to work towards a resolution. 

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