I have been having problems with HSBC. I'm getting error 185 and a prompt to "complete secure connection". I have put in the security code from the OTP device and it just keeps saying that it's the wrong code.
Thanks for reaching out to us.Can we ask when you go to sign into the bank what url do you use?We do have some reports of an issue with the OTP and HSBC Net
Can we also confirm if you are getting the code straight away or is it delayed in coming up,as it could be timing out.
I also having trouble with one of my bank account. Funnily my other bank account accepted (from the same bank) with no problem at all. When I sign it to my bank account it shows that I've authorised both of my account (several times as I've kept trying). Error code 324, could i have some help please
Thank you for joining in on this thread - am I able to verify which bank provider you are with and the account type for the account which is receiving the error, i.e. Current, Savings etc.
Thanks for getting back to me ildi - the 324 error you are experiencing is usually fixed with a disconnect and reconnect.
To disconnect the account, go to Banking and select the pencil icon on the account you wish to disconnect, then select 'Edit account info' and tick the box to 'Disconnect account on save' on the pop-up panel that appears.
Once disconnected, clear the cache on the browser and then fully close and re-open the browser. To re-connect, go to Banking > Add account, and search for the Lloyds Bank Business Banking (UK) - Current accounts connection then follow the on-screen messaging to connect.
Please let me know if the error persists following this.
I have the same issue with my TSB account. It has worked in the past but no longer once prompted for the 'reconnect'.
I have followed your advice to this point and try to reconnect by re-entering all my back details. I get to a pop-up 'static-fdwidgets.intuitcdn.net' and it freezes.
Welcome to this conversation, @Stuart_E. I know how imperative for you to have this issue resolved right away.
Since the troubleshooting steps provided by my peer @GeorgiaC didn't work, I'd recommend you contact our QuickBooks Customer Care team. They have additional resources that can pull up your information and help you identify the cause of the issue. They can also help you create a case to investigate in case the issue isn't resolved.
Here's how to contact us:
For future reference, here's an article that will help you in assigning, categorizing, editing, and adding your downloaded banking transactions once transactions are downloaded when the TSB successfully reconnected.
Additionally, just in case you'll see duplicates, you can also exclude them.
Let me know if you need anything else. I'm Always around here to help you.