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caitlinfrost
Level 1

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

 
11 REPLIES 11
EmmaM
QuickBooks Team

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Hello Caitlin

 

Which bank are you referring to? Do you get any error number or message when you are trying to reconnect it?

 

Emma

CharlotteM
Level 2

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

I have been having problems with HSBC. I'm getting error 185 and a prompt to "complete secure connection". I have put in the security code from the OTP device and it just keeps saying that it's the wrong code.

EmmaM
QuickBooks Team

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Hi Charlotte

 

 

Thanks for reaching out to us.Can we ask when you go to sign into the bank what url do you use?We do have some reports of an issue with the OTP and HSBC Net

 

Can we also confirm if you are getting the code straight away or is it delayed in coming up,as it could be timing out.

 

Thanks

 

Emma

ildi
Level 1

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

I also having trouble with one of my bank account. Funnily my other bank account accepted (from the same bank) with no problem at all. When I sign it to my bank account it shows that I've authorised both of my account (several times as I've kept trying). Error code 324, could i have some help please

GeorgiaC
QuickBooks Team

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Hello ildi,

 

Thank you for joining in on this thread - am I able to verify which bank provider you are with and the account type for the account which is receiving the error, i.e. Current, Savings etc. 

 

Thanks 

ildi
Level 1

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Hi Georia,
Thanks for getting back to me.
I'm with Lloyds Bank and it's a business account. As I mentioned before I have two business accounts with the same bank and QuickBooks recognises one but not the other.
Thanks
Ildi
GeorgiaC
QuickBooks Team

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Thanks for getting back to me ildi - the 324 error you are experiencing is usually fixed with a disconnect and reconnect. 

 

To disconnect the account, go to Banking and select the pencil icon on the account you wish to disconnect, then select 'Edit account info' and tick the box to 'Disconnect account on save' on the pop-up panel that appears. 

 

Once disconnected, clear the cache on the browser  and then fully close and re-open the browser. To re-connect, go to Banking > Add account, and search for the Lloyds Bank Business Banking (UK) - Current accounts connection then follow the on-screen messaging to connect. 

 

Please let me know if the error persists following this. 

ildi
Level 1

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Fantastic, I’ve followed instructions and it’s working now, thank you so much 

GeorgiaC
QuickBooks Team

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Great to hear and thanks for updating to let us know that worked Smiley Happy 

Stuart_E
Level 1

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

I have the same issue with my TSB account. It has worked in the past but no longer once prompted for the 'reconnect'.

I have followed your advice to this point and try to reconnect by re-entering all my back details. I get to a pop-up 'static-fdwidgets.intuitcdn.net' and it freezes. 

 

katherinejoyceO
QuickBooks Team

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Welcome to this conversation, @Stuart_E. I know how imperative for you to have this issue resolved right away. 

 

Since the troubleshooting steps provided by my peer @GeorgiaC didn't work, I'd recommend you contact our QuickBooks Customer Care team. They have additional resources that can pull up your information and help you identify the cause of the issue. They can also help you create a case to investigate in case the issue isn't resolved. 

 

Here's how to contact us: 

  1. Go to the Help menu, then click Contact Us.
  2. Enter your query, then click Let's talk.
  3. Choose to Start a chat.

For future reference, here's an article that will help you in assigning, categorizing, editing, and adding your downloaded banking transactions once transactions are downloaded when the TSB successfully reconnected.  

 

Additionally, just in case you'll see duplicates, you can also exclude them.

 

Let me know if you need anything else. I'm Always around here to help you. 

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