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agsmith1610
Level 2
posted
4 weeks ago
last updated ‎April 08, 2024 2:19 AM

Is there a problem with Handelsbanken connections at the moment?

Our clients bank connection with Handelsbanken has expired and needs reconnecting, they tried to connect it on Thursday and Friday last week and it would not work with a message stating that something unexprected has happened and we should try again in a few hours.

They have just tried to do it with us at our offices and it failed again. I will post a screen shot of the error message.

Is this a known issue? Is there anything else we can do to try to resolve this?

Thank you in advance.
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GeorgiaC
QuickBooks Team
QuickBooks Team
4 weeks ago

Is there a problem with Handelsbanken connections at the moment?

Hello agsmith1610, thanks for reaching out to the Community

 

We're not aware of any current issues with Handelsbanken connections in QuickBooks Online. 

 

You can check out our online guide for information on bank error messages, troubleshooting tips, and steps to take to resolve issues with the bank account.

 

If these steps do not fix, please direct your client to contact our support team by phone on 0808 234 5337 or chat (select the Help icon in QuickBooks to access QB Assistant). Thank you. :) 

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