I’m here to share some troubleshooting steps to help ensure that the full description (name) shows up when you download it in QuickBooks Online (QBO), liza-careandcomp.
First off, could you let me know the name of your Financial Institution (FI)? This will help me check if there are any known issues related to your concern.
Sometimes, when banks update their systems or formats, it can affect how data is retrieved in QBO. It’s a good idea to check with your FI to see if there have been any recent changes.
Also, keep in mind that the information we receive is based on what your bank sends us. Let’s take a look at the mapping and settings of your transactions in QBO to make sure the full description is included. This way, all the details you need will appear in your records.
Once everything is running smoothly, make sure to categorise your downloaded entries correctly and match them to the existing ones in QBO to keep your records neat and organized. If you notice any duplicates, you can easily use the Exclude function to remove them.
Don’t hesitate to reach out if you have any other banking questions or concerns. The Community is always here to lend a hand.
