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lalmerriman
Level 1

My bank account won't reconnect

 
1 REPLY 1
Jovychris_A
Moderator

My bank account won't reconnect

I'd be delighted to help reconnect your bank account to QuickBooks Self-Employed (QBSE) @lalmerriman.

 

Before going into it further, may I know the specific bank you're trying to connect to in QuickBooks? Or did you encounter an error message? So I'll be able to check in the system if there is an ongoing system enhancement on our end.  

 

In the meantime, I'd suggest reconnecting your account using a private browser to help us determine if this is a browser-related issue. To open access QuickBooks using a private browser, you can run a supported browser that is listed below and use either one of its shortcut keys: 

 

  • Ctrl + Shift + P (Mozilla Firefox)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome) 

 

If you're able to connect your bank account using a private browser, you'll want to clear the cache of the regular browser you're using. Clearing the cache or cookies is the best way to get a clean slate for your browser. Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.

 

You may also read these articles to learn more about online banking: 

 

  

Please keep in touch with me here for all of your QBSE needs, like banking. I'll always have your back and assist you. Take care always!

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