I know it is important to reconnect your bank account to QuickBooks, jessicamorrisyog. I'm here to help you sort this out.
Before proceeding, may I know the specific bank you're trying to connect to the program? Or did you encounter any error messages? This way, we'll be able to investigate the cause.
Unexpected behaviors in QuickBooks Self-Employed are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.
To fix this, I'd suggest logging in to your QuickBooks account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once signed in, reconnect your bank account again. If it works, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.
You can also access your account using other supported browsers. They'll provide the best and most secure experience with QuickBooks.
Additionally, I've added this article that'll help you review your downloaded bank transactions and put them in the correct accounts: Categorise Transactions in QuickBooks Self-Employed.
I'm only a post away if you need more help in managing your bank transactions, jessicamorrisyog. It's always my pleasure to help you out again.
