Nat West Banking Connection

CraftyVaper · ‎April 24, 2018

Is it just me experiencing problems every week with connecting to NatWest bank to download our transactions? Apparantly I'm signed in already (I'm not!) then there's an error downloading transactions and am asked to try again later :(

I've tried everything, resetting the connection, going incognito, clearing cookies & cache again which is a pain as I have to log into every website we use regularly again. We just can't seem to get a reliable connection through Quickbooks recently. Seriously thinking of going elsewhere for our accounts software as this is wasting hours daily trying to sort it out!

EmilyMockett · ‎April 24, 2018

Hi Crafty Vaper,

I know a few of my clients have had issues with Natwest recently. I have advised them to call this support number: [removed].

Kind Regards,

Emily

Anonymous · ‎April 24, 2018

Hi CraftyVaper,

Thanks for joining our Community.

We are aware of the error message you have mentioned.

I understand how frustrating this can be if you are having to refresh the accounts when you log in, however this is due to the security requirements from your bank to maintain your account securely.

Natwest have a system that recognises any session for a period of 15-30 mins after you have logged out and this can cause the error to appear in QuickBooks Online if you attempt to update or connect the bank during this time.

If you are getting an error message stating you are logged into your bank and you bank with Natwest, please sign into the banking website through your app or browser and follow the log out process correctly and in full.

Once completed, please then close the app or browser completely. Leave it for 30-45 mins for the Natwest system to register the log out sequence before opening an Incognito or InPrivate browser to log into QuickBooks Online and attempt the update of the bank account.

Please give these steps a try and let me know if you have any further queries.

CraftyVaper · ‎April 24, 2018

Yes, we've been doing this dance daily for the last few weeks, after 3 hours I am finally back in & have downloaded our transactions. I always log into quickbooks first to download transactions rather than logging into the banks website. I even set the alarm on my phone to notify me once an hour has passed before trying again >.<

AshH · ‎April 24, 2018

Hi CraftyVaper.

I do understand the frustration of bank connections being inconsistent but I am please you have been able to get back in and update.

Please let me know if there is anything else i can help with.

r-dhughes · ‎April 29, 2020

I have no difficulty downloading from my Nat Westr Current account and up untill November (!) I could downloasd from my Premium Reserve account. I've tried everything and failed.

Ashleigh1 · ‎April 29, 2020

Hello R-dhughes,

what happens when you try on your premium reserve account, do you get any error codes or messages showing up?

r-dhughes · ‎April 29, 2020

To go back, initially when I signed up I had 4 accounts all updating, John Lewis, M&S and my two Nat West accounts. One by one they have failed. With my Premium Reserve account I get a message saying that the connection has expired. I go through the reconnect process and when it gets to the Nat West site my Premium reserve account is not shown.

Rose-A · ‎April 29, 2020

Hi, r-dhughes.

I want to make sure your accounts are connected to QuickBooks Online.

We haven't received any similar issues reported with Nat West bank not being able to connect with QuickBooks. As an initial step, you might want to check your bank's website if they're having maintenance updates.

If your financial institution changes its website's URL, you'll need to disconnect your bank with QuickBooks and reconnect it again using the new bank's URL.

Here's how to disconnect your bank:

Go to Banking and then select the Bank account.
Click the Pencil icon on the blue tile.
Select Edit account info.
Check the Disconnect account on save box.
Hit Save and Close.

You can go through this article to help guide you in adding your bank using their URL: Find your bank account when you connect to online banking.

Additionally, you can check out this article to know more about the possible fix whenever you encounter a bank error in QuickBooks Online:

Changes to bank feeds for NatWest Cards Online (UK)

What to do if bank transactions won’t download or there's a bank error.

If I can be of help while working in QuickBooks, feel free to let me know by adding a comment below. I'll be more than willing to lend you a hand. You have a wonderful day.

Topics

Training

Community

Resources

Nat West Banking Connection