Natwest bank feed

Hi LMCAdBeeee Thanks for reaching out to us here on the Community. When your client goes through the connection process and receives the pop-up that indicates that the credentials are incorrect does the url have an Intuit/QuickBooks address or a NatWest address?

Hi John,

Thanks for responding. It's the Natwest bank address.

Hi LMCAdBeeee, thanks for getting back to us here. When the message shows on the banks site, this means the customer would have to contact their bank provider for support in solving the error. 

Please note, if the client is using NatWest BankLine, they may need to contact BankLine support to update their Online Banking privileges to connect the account. For a full list of supported bank accounts in QuickBooks, please see here. 

Thanks for reaching Intuit support. We're just a post away if you have further questions or if you require additional assistance. 

The bank have no understanding of this.

I've cleared the cache etc and it just doesn't work.

I'm having to manually upload statements, which Quickbooks is now failing to read properly (all the descriptions are being shifted down to the transaction below in the feed so I have to expand every transaction to find out what it is to then accept it in the bank transaction review feed). My client VAT return has gone from an nice 15 minute job to over an hour, not including time spent trying to fix this issue.

If anyone else has experience this, your help would be greatly appreciated.

Hi LMCAdBeeee, thanks for your reply. When an error is on the banks site, we're unable to assist as the response is being sent by the bank (and not QuickBooks). 

You may direct the client to disconnect their account in QuickBooks, and then re-connect to see if this removes the pop-up message. They can also try updating the password on their banks site, before returning to QuickBooks to connect the account. 

Please make sure that credentials are not being entered by autofill or copy/paste. Entering the username and password manually is always the best option.

If the message continues to show on the banks site, we encourage the client to contact their provider again for further assistance. Please do keep us updated on your progress; we'll be here if you need any additional support.