Natwest Bank Feed

Bolton1 · ‎July 14, 2021

I received the message saying that we had to disconnect and reconnect our Natwest bank feed due to security.

I now can't reconnect to Natwest. It has been working for a couple of years, but now says that I don't have sufficient privileges to connect.

I have ensured that I have full access rights in my Natwest bankline account.

Bolton1 · ‎July 14, 2021

I have found the issue - Natwest have changed the user privileges and you have to add Open Banking Third Party Provider access to a current role. The roles don't currently have this option included.

This is obviously why QB's requested that the bank feeds are disconnected and reconnected before the end of July. I would have expected QB's to provide information on adding specific banking privileges with the major banks, rather than wasting time trying different browsers.

View solution in original post

Ashleigh1 · ‎July 14, 2021

Hello Bolton1,

Welcome to the Community page,

Are you trying to reconnect to Natwest bank in the Quickbooks app or the web browser version of Quickbooks?

So Natwest Bankline, is available to connect to, your online banking privileges may need to be updated to connect your account. Please refer to the Bankline help desk for assistance.

Bolton1 · ‎July 14, 2021

Hi,

I've tried using the QB app and web browser on laptop and ipad.

I am the bankline administrator and have given myself full privileges.

It is very frustrating as it was working fine before I was given the instruction to reconnect.

Bolton1 · ‎July 14, 2021

I have found the issue - Natwest have changed the user privileges and you have to add Open Banking Third Party Provider access to a current role. The roles don't currently have this option included.

This is obviously why QB's requested that the bank feeds are disconnected and reconnected before the end of July. I would have expected QB's to provide information on adding specific banking privileges with the major banks, rather than wasting time trying different browsers.

MirriamM · ‎July 14, 2021

Hello there, @Bolton1. I appreciate you getting back and providing additional details about your concern.

We have received several reports regarding this, and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so they'll add you to the list of affected users (INV-60331).

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Thank you for your patience while we work for a fix. If you have additional assistance with QuickBooks, let me know. I'll be around to provide further assistance. Have a nice day.

Sarah K1 · ‎September 12, 2021

Very useful thank you! I have now managed to connect our Natwest account through Bankline!

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