Hello, mjharvey13.
Thank you for sharing the detailed steps you've tried when connecting your NatWest ClearSpend in QBO.
I'd like to inform you that there are reported similar issues from users about the error you've encountered when connecting your NatWest ClearSpend.
Rest assured, our software engineers are working hard to resolve this issue permanently.
To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-78997.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Tap Talk to a human.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To make sure you'll get prioritized for your concern, please check the availability time of our customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.
Once the investigation is resolved and you're able to connect your NatWest ClearSpend account, the program will automatically download your most recent transactions every night. Then, you can now review and categorise them.
On the other hand, for more details in handling your account, feel free to use our Community Help articles. Just select a topic that you need help with.
Thank you for your patience while we work on a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again. Take care!
