QuickBooks is not connecting to my Co-op business account

Hello and welcome to the Community, Memzique. We'd like to share some further information on The Co-operative banking integration in QuickBooks.

We support Co-Op Business accounts under Open Banking and Personal and Credit Card accounts using Strong Customer Authentication (SCA). 

Do you see any error code or message when attempting to connect a new account or when attempting to update transactions for an existing Co-Op account in QuickBooks?

Hi

There is no error code when linking new account, it just gets stuck after pressing 'Submit'.

Also, the QB agent on the phone claimed that Coop no longer has an agreement with QB...

Hi Memzique, thanks for getting back to me here. We haven't received any notice of this, and we'll continue to support Co-Operative bank connections in QuickBooks. Have you tried disconnecting and reconnecting the account with our support team?

This is my first time trying to link my bank account...it was your customer services rep that said they're not supporting Co-op...could you double check with them. Because they were not helpful

Hi

Please see screenshot below for error

I’m here to help clarify the support for linking your Co-operative Bank online banking to QuickBooks Online (QBO) and provide solutions for a seamless connection, Memzique.

As previously mentioned by my colleague @GeorgiaC, we support online banking with The Co-operative Bank (UK) - Business Banking. In regard to the error (590) you encountered, our engineers are currently working on a permanent solution so that affected users can connect their account.

We advise all impacted customers to contact our QuickBooks Online (QBO) Care Team and subscribe to the notification list. You'll notified via email once there are updates about the investigation.

In the meantime, manually upload bank transactions via CSV file and download them to the online progam. Also, categorise the entries and match them to the ones in your company. This will keep your records organized and facilitate a seamless reconciliation process. 

We appreciate your patience while we're working through this. Visit the Community if you have other banking-related concerns or guidance navigating the product. We're available round the clock to assist you further. 

I am encountering the same problem trying to link my coop business accounts to quickbooks online. Has a solution been found?

Hello there, David.

If you perform the steps above and the issue persists, I suggest contacting our support team at https://intuit.me/CU? This will allow us to securely access your account information and obtain all the details we need to help you.

Here's the step-by-step process:

1. Click this link: https://intuit.me/CU.

2. Select the product you're using and the edition.

3. Enter a summary of your concern in the What's your question? field.

4. Click Continue.

5. Choose how you would like to connect with us.

Let us know if you need more help with QuickBooks. I want to ensure everything is taken care of for you.

Hi

The problem seems to be with Co-op, as having same issues with the GoGetPaid app...but good luck getting them to something about it, twice they have tried to fob me off and tell me to contact Quickbooks/GoGetPaid...

Currently on phone with them, need more customers to complain so they actually try to do something about it...

Morning Memzique,

I am having the same issue too (including the Co-Op fob off to QB, very frustrating). Have you had any joy following the steps above in the thread to a successful conclusion? Or are you having to manually upload into it the data it cannot link with?

Many thanks, Rachel

Hi, kernoda. It is my priority to help you connect your Co-op bank to QuickBooks Online (QBO).

To ensure this gets investigated and determine you can't connect the bank to QBO, I recommend contacting our QuickBooks Support Team. They have live phone and chat agents who can pull up your account securely and look into the details of your online banking activity. You can also have a screen-sharing session with them to help you guide what to do to avoid errors when linking an account to the program.

Here's how you can reach out to them: 

1. Go to the Help (?) icon at the top.
2. Select Contact Us.
3. Enter your issue or question, then select Continue.
4. Choose to Start a live chat or Call us. 

You can also contact them outside the program by following the steps below:

1. Click this link: https://intuit.me/CU.
2. Select the product and the edition.
3. Enter a summary of your concern in the What's your question? field.
4. Click Continue.
5. Decide how you would like to connect with us.

Additionally, you can visit our One Intuit Help Hub to access our troubleshooting guides, online banking resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

You can post your concerns here about any QuickBooks and banking-related questions or concerns in the forum. We're ready to help you out.

Hi

I am waiting on Co-op to get back to me, I cannot be bothered to waste my time with QuickBooks support..do let us know what happens if you try it, thanks!

Hi

Go on your Coop account and click on Manage Open Banking consents - cancel the current Intuit request and try linking again.

They have fixed the issue but you will need to cancel the current request first - worked for me.