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DebraCPANJ
Level 1

QuickBooks Online not downloading Santander bank account

I have previously setup my QuickBooks online to download my bank account information. The last time it worked was 1/10/20. For the past couple of days I have been trying to download the updated account transactions and the spiral curser just keeps twirling and nothing is downloading. If I go through add new account, it does log in to my Santander accounts, and it does list the accounts I want to link as already linked. What is wrong with QuickBooks online that this is not working corretly any more? 

1 REPLY 1
Ashleigh1
QuickBooks Team

QuickBooks Online not downloading Santander bank account

Hello DebraCPANJ,

 

Thanks for reaching out to us on the Community page, 

 

It could be a cache and cookies issue that is preventing the transaction being pulled though. 

 

The link below will help you to do this.

 

https://quickbooks.intuit.com/learn-support/en-uk/help-articles/clear-cache-and-cookies-to-fix-issue...

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