2 years ago I tired to migrate from KF to QB but to cancelled subscription when I could not import my data. I want to start a brand new account not use the old one can I

Yes, you can start a new QuickBooks Online (QBO) account and not use the old one, info. Let me guide you through the process to help you out.

Considering that you already have an Intuit account, you can create a new QBO company using it. Here's how:

1. Please visit this link and choose a plan: QuickBooks Pricing & Costs | QuickBooks UK.
2. Once on the login page, select the Sign in link next to Already have an Intuit account?
3. Utilize the same credentials for your old company or enter a new user ID.
4. Follow the on-screen instructions to proceed.

Moreover, you might want to refer to this article to familiarize yourself with the different features available that you may use when performing different accounting tasks: Get started with QuickBooks Online.

Stay in touch for inquiries about creating a new QuickBooks Online company. We're always willing to offer further assistance here in the Community.

Thank you Kimberly for your help.  Basically 2 years ago I opened an account with a view to migrating but did not manage to get it done and now you guys have the partnership in place that migrates 2 years of data so I do not have to do it myself I want to try again but do not want to use the old account - I really did not have a clue when setting it all up and much prefer to start a fresh the only problem is when I tried to start a new account and entered my emails it says I can not use it because its been used on another account, it is the same for the name and unfortunately I need the same email and same name for my new account so how should I proceed?  Can QB archive the old account for me so it is like I am starting as a new customer?  Sorry for longwinded reply and enjoy your evening :grinning_face: 

Hi there, Simmon. I'm joining the thread to assist you with setting up a new QuickBooks Online (QBO) account.

You can create a new account under the same credentials as your canceled subscription. Once done, you don't need to open or utilize the old account as it won't affect the new one.

Follow the steps provided by my colleague above, or see the visual references below to help you set it up:

I'd recommend contacting our Live Support team if you still want to archive the old account permanently. This way, you'll be unable to see it when logging in to your credentials. Check out this article on how to contact them: QuickBooks Online Support. 

Once done, you can adjust the settings and get started with your QuickBooks navigation. 

I've also included this article if you want to change your user ID, password, email address, or phone number moving forward: Update or change your Intuit Account sign-in information.

You can count on me if you have further inquiries about setting up an account or any other QuickBooks-related matters. I'm at your service 24/7.