We're sorry to see you've had trouble with missing data. Suppose you're trying to add information about your expenses from a previously unreconciled receipt before starting a new month's reconciliation in QuickBooks Online (QBO), Sarah. We're here to help you how to resolve it.
When adding information for your previous unreconciled expenses, it's best to always check and log in using a web browser. If you can see your transactions, try performing basic troubleshooting steps in the QBO App. If the issue persists, I recommend contacting our Support Team for further assistance. Please contact our QBO Support Team by chat messaging.
Additionally, here's an article for fixing issues for accounts you've reconciled in the past in QuickBooks Online.
Furthermore, each time you finish reconciling, QuickBooks Online automatically generates a reconciliation report for that session: View, print, or export a reconciliation report in QuickBooks Online.
We're always here if you have other concerns or any follow-up questions about bank reconciliations, Sarah. Have a great day!
